Patient Care Coordinator

Atlanta Center for Reproductive Medicine•Sandy Springs, GA

19d•Onsite

About The Position

Atlanta Center for Reproductive Medicine (ACRM), a center specializing in infertility and reproductive endocrinology disorders, is seeking a full-time Patient Care Coordinator for its Atlanta Perimeter Office. The role helps provide patients with a smooth, personal experience and serves as a liaison between patients and the clinical team. The coordinator helps patients understand their care, medical condition, medications, and instructions while coordinating communications and providing administrative support to physicians and clinical staff. The position performs high-volume scheduling in a fully computerized environment, applying procedural instructions to schedule patients appropriately. It involves extensive interaction with physicians, diagnostic and office staff, and patients by phone, fax, and email. The coordinator independently manages a range of scheduling responsibilities in a fast-paced setting and collaborates with colleagues to support quality service and safe patient care. The schedule is Monday through Friday, 40 hours per week, with rotating weekends; employees are required to work one weekend per month.

Requirements

Some college education is required.
At least 2 years of experience in a similar role.
Required to work one weekend per month.
High energy, excellent interpersonal and multitasking skills, and a demonstrated self-directed work ethic.
Excellent listening, interpersonal, and communication skills.
Ability to work independently and demonstrate good judgment.
Detail-oriented, organized, and able to stay on task with minimal distractions.
High level of patient empathy.
Excellent communication skills and phone etiquette, with a professional and welcoming tone.
Fast learner with strong critical-thinking skills.
Team player who takes initiative and wants to succeed.
Some experience with medical terminology.
Proficiency in Microsoft Office.
Commitment to excellent attendance and punctuality.

Nice To Haves

Associate degree preferred.

Responsibilities

Schedule patient appointments, including making changes, cancellations, rescheduling, and confirmations.
Provide compassion and emotional support to patients throughout their experience.
Provide a high level of customer service and anticipate patient needs.
Answer phone calls promptly, courteously, and efficiently.
Assess patient needs by telephone and answer general questions about the plan of care.
Triage patient inquiries and direct them to the appropriate team member or department.
Handle physician correspondence.
Work with schedulers to confirm questionnaires and previous medical records are received before new-patient appointments.
Greet new patients and escort them to meet with the physician.
Prepare informational packets for patients.
Coordinate with the clinical team to inform and educate patients about their plan of care.
Complete requests for copies of patient medical records.
Witness consent forms as needed.
Send correspondence to referring doctors and patients undergoing treatment.
Make retention calls to established patients.
Create patient charts and order labs as indicated by the plan of care.
Maintain operations by following policies and procedures and reporting changes as needed.