Patient Care Coordinator

EssilorLuxottica Group•Janesville, WI

14d•$21

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role connects the doctor and other practice functions to provide an unsurpassed patient experience and help establish the practice as a premier destination for vision needs in the community. The position includes greeting and assisting patients, scheduling appointments, coordinating patient flow and provider schedules, making reminder and order-pickup calls, handling patient financial information and charges, processing third-party claims, maintaining office inventory and systems, and protecting confidential information in accordance with HIPAA. The coordinator also determines medical and vision insurance eligibility, supports a safe working environment, follows practice policies and procedures, and performs other administrative duties as assigned. Weekend and evening work may be required depending on business needs and location.

Requirements

High school graduate or equivalent.
At least one year of strong internal or external customer service skills.
Strong communication and listening skills.
Problem-solving ability.
Organization skills.

Nice To Haves

Experience in healthcare.
Familiarity with in-store technology, including point-of-sale systems, patient-record systems, and other software applications.
Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
Strong interpersonal skills.

Responsibilities

Greet patients promptly.
Answer the telephone promptly and courteously.
Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
Notify the doctor or provider when patients arrive, review service delivery against the schedule, and communicate service delays to help keep appointments on schedule.
Make appointment-confirmation reminder calls and notify patients when orders are ready for pickup.
Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
Maintain business-office inventory and equipment, anticipate supply needs, coordinate supply orders with the Practice Manager, and verify receipt of supplies.
Protect patients’ medical, personal, and financial information in accordance with HIPAA.
Determine medical and vision insurance eligibility based on patients’ current plan coverage.
Ensure office systems are maintained.
Maintain a safe working environment for team members and patients.
Follow policies and procedures, and report needed changes.
Contribute to team efforts by completing related tasks as needed.
Work weekends and evenings in support of business needs, varying by location.
Follow attendance and daily timekeeping requirements.
Adhere to company policies and procedures and maintain the proper dress code.
Perform other administrative responsibilities as assigned by the Practice Manager or required by business needs.