Patient Care Coordinator

Novellis Health•Brooklyn, NY

25d

About The Position

The Patient Care Coordinator supports patient care by ensuring smooth appointment scheduling, accurate registration, and administrative support across the department. This role involves communicating with patients and other stakeholders, coordinating appointments and transportation, maintaining records in the electronic medical record, and supporting general office functions. The position is with Novellis Health, an independently physician-owned and managed private practice focused on community-based patient care.

Requirements

High school diploma or equivalent.
At least 2 years of medical office experience.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Excellent verbal and written communication skills, with strong interpersonal and customer service abilities.
Strong organization and attention to detail, with the ability to prioritize tasks and manage multiple deadlines.
Ability to remain calm, professional, and effective in high-stress situations.
Ability to work independently and collaboratively in a fast-paced clinical environment.

Nice To Haves

Medical office experience in a specialty clinic or hospital-based department.
Experience with EHR systems, especially DrChrono and Aria.

Responsibilities

Answer incoming phone calls, take accurate messages, and direct calls to appropriate staff.
Respond professionally and promptly to inquiries from patients, vendors, insurance companies, and healthcare providers.
Communicate pre-visit instructions and appointment details, and send appointment reminders and confirmations through Weave.
Coordinate transportation with patients’ insurance and/or rideshare services as needed.
Help patients navigate the healthcare system and resolve concerns with empathy and professionalism.
Request and obtain medical records for new patients, then scan and upload records and insurance cards into the EMR system.
Register new patients accurately and efficiently in the electronic medical record.
Schedule and confirm consultations, simulations, procedures, treatments, and follow-up visits.
Coordinate imaging appointments and request necessary prior authorizations.
Notify patients of appointment dates, times, and locations; track and request imaging CDs as needed.
Regularly verify patient insurance coverage, particularly for patients actively undergoing treatment.
Fax consult letters, follow-up notes, and visit summaries to referring physicians.
Prepare and send medical records to providers or entities after receiving a signed release of information.
Support general office functions, including data entry, filing, and record maintenance.