Patient Care Coordinator
About The Position
BluePearl Pet Hospital is seeking an experienced Patient Care Coordinator for its emergency and specialty hospital. The position serves as a liaison between the front and back of the hospital, facilitating client and patient flow among the waiting room, exam rooms, client service representative staff, and clinical staff. The coordinator triages medical phone calls, coordinates communication between clients and doctors, and makes follow-up calls to emergency clients from the previous day at both locations. Evening, weekend, and holiday work across both locations may be required as part of the normal workweek. The role includes monitoring clients in waiting and exam rooms, keeping clients informed about wait times and patient status, supporting patient flow across specialties, coordinating discharges, managing hospital census and visit-related boards, and addressing patient-care calls and doctor messages. BluePearl offers associate development and training opportunities, continuing education, pet insurance and discounts, a range of health and retirement benefits, parental leave, flexible schedules, paid time off, floating holidays, and well-being resources. The company states that this position is not eligible for visa sponsorship or sponsorship transfer. Applicants must have unrestricted current U.S. work authorization and not require future sponsorship for an employment-based green card.
Requirements
- Experienced Patient Care Coordinator.
- Applicants must possess unrestricted, current authorization to work in the U.S. and must not require future sponsorship for an employment-based green card.
Responsibilities
- Monitor clients in waiting and exam rooms; assist with refreshments and marketing materials; and update clients on wait times and patient status.
- Communicate with doctors and technical staff to minimize wait times and support patient flow, including when waits are long.
- Coordinate patient flow between multiple specialties.
- Manage the Cornerstone hospital census.
- Facilitate discharge appointments for all services.
- Coordinate patient discharges with the technical team.
- Manage the patient discharge/visit board and exam rooms to support comfortable, timely visits and discharges.
- Check the emergency doctor message bin and triage messages for doctors; facilitate solutions for clients.
- Receive and address patient-care telephone calls from the general public.
- Call previous day's emergency clients for follow-up feedback for both locations.
Benefits
- Trupanion pet insurance and associate discounts for pet treatments, procedures, and food.
- Talent development programs and leadership workshops.
- Annual continuing education allowance and free continuing education sessions.
- BluePearl University training and access for clinicians to more than 2,000 medical journals.
- Medical, dental, vision, and life insurance options.
- Parental leave benefits.
- Flexible work schedules.
- 401(k) and retirement planning.
- Paid time off and floating holiday plans.
- Health and well-being resources, including support for stress management, mental health awareness, compassion fatigue, burnout, communication, and conflict management skills.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
