Patient Care Coordinator

Upstream Rehabilitation • Austell, GA

9h

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its team in Austell, Georgia. This entry-level office position maintains pleasant and consistent clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role includes welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an orderly front office. The coordinator also supports scheduling, document routing, deposits, clinic inventory, and caseload and insurance reporting; creates a positive patient experience; and completes required training and quarterly compliance training.

This is a full-time position during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Attendance at some evening or weekend events and additional hours may be required. The role is primarily sedentary and performed indoors, with regular computer and office-equipment use and occasional light lifting and movement.

Requirements

• High school diploma or equivalent.
• Strong communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, including communicating and exchanging information, using a computer and office equipment, and viewing and reading a computer screen.
• Ability to occasionally move or handle items weighing 0–20 pounds.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, and schedule patient visits.
• Verify patients’ insurance coverage.
• Collect all money due at the time of service and manage deposits.
• Convert referrals into evaluations.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED