Patient Care Coordinator

University of New England Career•Portland, ME

11d

About The Position

The Patient Care Coordinator supports the academic mission of the UNE College of Dental Medicine by managing a comprehensive care group practice and helping maintain an efficient, positive clinical operation. Reporting to the Assistant Director of Patient Services, the coordinator represents the College’s core values and contributes to a patient-centered and student-centered educational model. The role involves coordinating patients, procedures, and appointments; supporting students with practice business transactions; serving as a liaison among patients, students, and the business office; and assisting with patient concerns and urgent care needs. The coordinator also helps ensure consistency with College policies and procedures, monitors student and patient progress with Group Practice Leaders, and models effective teamwork, practice management, HIPAA compliance, and professionalism. The role requires a strong customer focus and active support of an inclusive and welcoming culture.

Requirements

Experience in a dental practice setting.
Excellent written and verbal communication skills.
Ability to interact effectively with patients, students, faculty, and other healthcare professionals.
Ability to understand medical and dental terminology and dental treatment plans.
Experience with Electronic Health Record systems, computers, telephones, printers, copiers, and general office technology.
Proficiency in typing.

Nice To Haves

Three to five years of relevant experience in a dental or medical healthcare facility, or a comparable combination of education, training, or experience.

Responsibilities

Manage a comprehensive care group practice.
Coordinate patient and procedure assignments in collaboration with faculty.
Manage patient and student clinician appointments.
Provide consultative guidance to students regarding business transactions.
Liaise between patients, students, and the business office to resolve outstanding balance collections.
Run reports within the practice management software.
Serve as a primary patient contact for questions or concerns and seek follow-up information to resolve inconsistencies.
Contribute to the patient-centered and student-centered educational model of the College of Dental Medicine.
Ensure student clinicians follow College of Dental Medicine policies and procedures consistently across group practices.
Work independently and as part of a team.
Monitor indicators of student and patient progress in collaboration with Group Practice Leaders.
Facilitate urgent patient care needs within the group practice.
Model effective dental teamwork, practice management, HIPAA compliance, and professionalism for students.
Foster a welcoming culture of inclusion and diversity.
Perform other duties as needed to contribute to an efficient, positive clinical operation.