Patient Care Coordinator
TOTAL VISION LLC•Milpitas, CA
•$17 - $20•Onsite
About The Position
Total Vision LLC is a group of optometry practices focused on delivering world-class eye-care results to patients and California communities. The company is growing and seeks team members with the passion, energy, focus, and commitment to excel in this environment. The Patient Care Coordinator welcomes patients and supports the practice’s front-desk, administrative, insurance, appointment, and contact-lens sales processes. This is a full-time, hourly position located at GV Milpitas in Milpitas, California.
Requirements
- High school diploma, GED, or equivalent.
- Demonstrated flexibility in addressing a broad spectrum of patient requirements and preferences.
- Ability to cultivate positive patient rapport and build relationships that increase patient retention.
- Strong oral and written communication skills and the ability to manage priorities in a fast-paced environment.
- Ability to multitask, set priorities, and ensure patient commitments and deadlines are met.
- Proficiency in using automated equipment and systems standard to the optometry industry.
- Ability to meet the stated physical requirements, including hearing, hand dexterity and eye-hand coordination, lifting, sitting, standing, talking, visual acuity, and walking.
Nice To Haves
- Experience in the ophthalmic, optometric, or medical industry.
Responsibilities
- Warmly greet incoming patients and complete the check-in process.
- Answer telephones, schedule patient appointments according to doctor preferences, and transcribe messages for return calls and faxes.
- Obtain and verify insurance eligibility for applicable patients, and audit and edit insurance claims as needed.
- Scan and enter routing slips and other documents into the EHR.
- Confirm appointments for the following day, reschedule no-show appointments, and use the practice’s recall system.
- Pull and prepare charts for patients scheduled for the following day.
- Process contact lens sales through phone calls or doctor transitions.
- Keep the front desk organized.
- Perform opening and closing procedures as determined by the practice.
- Travel between practices as needed.
- Perform other duties as assigned.
Benefits
- The compensation package may include eligible bonuses, equity, and commissions.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
