Patient Care Coordinator

Benchmark Physical Therapy • Sandy Springs, GA

12d • Onsite

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to join its team in Sandy Springs, Georgia. This entry-level office position maintains pleasant, consistent daily clinic operations and supports clinic growth by carrying out practice management and patient intake processes. The coordinator works with the Clinic Director to support efficient clinic procedures and the mission, vision, and values of Upstream Rehabilitation.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. Coordinators also support customer service, schedule and documentation management, deposits, clinic inventory, and related administrative processes. The position is full-time, operates during normal business hours Monday through Friday, and requires at least 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.

The work is performed indoors in an office environment, with exposure to typical indoor noise. It is primarily sedentary and involves frequent computer and office-equipment use, repetitive typing, and regular communication. Occasional walking, standing, and handling items weighing up to 20 pounds may be required.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, including sedentary work, frequent computer and office-equipment use, repetitive typing, and clear communication.
• Ability to occasionally walk, stand, push or pull, lift, and carry items weighing up to 20 pounds.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone and schedule patient visits.
• Verify insurance coverage and collect patient payments, including all money due at the time of service.
• Convert referrals into evaluations.
• Make welcome calls and monitor and influence arrival rates by providing a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED