Patient Care Coordinator
Orthopaedic Hospital•Los Angeles, CA
•Onsite
About The Position
Under general direction, the Patient Care Coordinator runs the day-to-day front desk operations of our Rehabilitation Center and helps ensure every patient has a positive experience. You will be the first person patients and visitors meet, and you will keep scheduling, registration, insurance verification, and authorizations moving so patients can get the therapy they need.
Requirements
- High school diploma or GED
- 1–3 years of related experience
- Ability to comply with HIPAA guidelines
- Good listening skills and the ability to give full attention to patients and medical professionals alike
- Ability to perform highly detailed work with sustained attention while handling numerous inquiries
Nice To Haves
- Experience in a healthcare environment
- Basic understanding of medical terminology and procedures
- Bilingual in Spanish
Responsibilities
- Greet patients and visitors in the Rehabilitation waiting room
- Answer phones, respond to inquiries, and direct callers to the right personnel
- Schedule Physical Therapy (PT) and Occupational Therapy (OT) appointments, including patients from the "Ready to Schedule" work queue
- Remind patients of appointments and notify them of changes by phone or letter
- Register patients in the system and arrive them on the day of their appointment
- Obtain required signatures for processes and records
- Verify insurance eligibility, including new-month eligibility on outstanding referrals
- Collect co-pay and deductible payments
- Confirm valid authorization is in place for outside PT patients referred for PT or OT, and enter treatment authorizations into the system before the date of service
- Notify primary care physician(s) when authorizations have expired
- Request extensions for internal therapy patients
- Identify "no show" patients and reschedule them as directed by PT/OT
- Keep your manager informed of delayed cases
- Fax forms and documents as needed
- Follow federal and local laws on patient privacy
- Perform other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
