Patient Care Coordinator

Beltone•Cranston, RI

4d•Onsite

About The Position

Cranston Hearing Center is seeking a Patient Care Coordinator (PCC) to be the welcoming face of their clinic, creating a positive experience for patients. This role focuses on managing the clinic, building patient relationships, understanding patients' hearing needs, and ensuring a smooth flow for a thriving practice. The ideal candidate will have experience managing a medical practice, creating positive patient experiences, and thriving in a fast-paced environment.

Requirements

A minimum of 10 years of medical office management experience
High school diploma or equivalent (GED)
Strong computer skills
Experience with word processing and database software.
Excellent interpersonal skills that allow effective working relationships with a diverse, patient, colleague, and vendor population. This includes listening, sales and problem-solving skills.
Excellent oral and written communication skills.
Basic understanding of accounting procedures and good math aptitude.
Strong customer service orientation.
Excellent organizational skills.
Ability to manage multiple tasks within strict deadlines.
Ability to input and track sales revenues and balance accounts daily and monthly.
Detail oriented.
Front desk medical experience required.

Nice To Haves

Experience with front desk in the hearing industry is a plus

Responsibilities

Greet and screen patients to determine how we can best support them.
Answer questions about services and promotions.
Spot potential leads and keep patient flow running smoothly.
Manage scheduling, daily office tasks, and financial and administrative duties.
Handle insurance verification, inventory, and patient records.
Partner with clinic and home office teams to support operations.
Assist with marketing efforts, events, outreach, and patient retention activities.
Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
Schedule and confirm appointments and conduct outbound retention calls to patients.
Coordinate provider’s schedule and ensure the smooth and efficient flow of patient care while in the office.
Check patients in and out, collect and record payments, track revenue and accounting activities to include: end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
Maintain all daily, weekly and monthly reports and tracking documents.
Respond to home office requests in a timely manner.
Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
Work with insurance and workers compensation agencies to facilitate authorizations and benefit verification.
Responsible for a variety of administrative tasks such as typing, filing, office supply inventory, and mail.
Verify the status of and checking in hearing aids and repairs and track/maintain product inventory.
Work with the hearing care provider on grassroots marketing efforts that may include compiling physician packets, coordinating educational seminars, and sending recall letters.
Track marketing calls and inquiries from initial contact through the point of sale.
Responsible to open and close the office on a daily basis and ensure the reception area is well maintained.
Training support for other location front office staff, as may be appropriate.