Patient Care Coordinator

Virsono Hearing Centers•Town of Orchard Park, NY

10d•Onsite

About The Position

Are you ready to embark on a dynamic career journey that blends cutting-edge technology with compassionate patient care? Join our team as an Patient Care Coordinator and be at the forefront of revolutionizing how we serve our community. As the Patient Care Coordinator (PCC), you'll be at the heart of our operations, reporting to the Site Manager and collaborating closely with our licensed audiologists. Your role is pivotal in ensuring the seamless flow of our clinic, from managing patient schedules in our state-of-the-art EMR system to overseeing audiological tests and assisting in tele-audiology functions. This is your opportunity to make a tangible difference in the lives of our patients every day.

Requirements

A self-starter with a knack for taking initiative and working autonomously.
Exceptional communication skills, with the ability to thrive in a multicultural environment.
Proven problem-solving abilities and a knack for multitasking amidst interruptions.
A compassionate demeanor and a commitment to delivering top-notch patient care.
Driven by both personal and team goals, with a keen eye for detail and organization.
A positive attitude and a "can-do" spirit that inspires those around you.
An unwavering commitment to ethical conduct in all professional dealings.
A minimum of 2 years' experience in a bustling medical clinic or business setting.
English (Required)

Nice To Haves

Proficiency with EMR software, such as Counsel Ear, is highly desirable.

Responsibilities

Spearhead the opening and closing of the clinic each workday, ensuring all equipment is primed and ready for patient care.
Skillfully manage patient schedules and handle walk-ins with finesse, troubleshooting any difficulties that arise.
Champion infection control protocols at your site, prioritizing the health and safety of both patients and staff.
Serve as the first point of contact for patients, delivering exceptional service and support both in-person and over the phone.
Lead the charge in maintaining compliance with HIPAA regulations and upholding our clinic's Covid Policy.
Dive into grassroots marketing activities and community education initiatives, fostering valuable relationships with physicians and the community at large.
Take ownership of office supply inventory and assist patients with third-party financing options as needed.
Prepare insightful reports and participate actively in team meetings and daily huddles, driving our collective success forward.