Patient Care Coordinator-Plymouth and Orono

Kottemann Orthodontics•Plymouth, MN

13d•$20•Hybrid

About The Position

We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Orthodontics field. This is a Full-Time position with competitive pay and great benefits! This position will be primarily based out of our Plymouth and Orono offices, and may infrequently be required at our Maple Grove office as needed. Kottemann Orthodontics is an upscale, patient and team centered orthodontic practice with four offices in the western suburbs. We are seeking a highly skilled patient coordinator who is able to multitask with grace and ease. If you are looking to be part of an amazing team, and have a meaningful, long-term career, this may be the perfect opportunity for you. We are looking for someone who: loves life; attracts other people like a magnet; takes pride in accurately completing tasks; has good attention to detail; and has excellent communication skills. At the heart of our practice’s core values are patient first mentality, extraordinary customer service, and a supportive team environment.

Requirements

Strong communication and interpersonal skills (bilingual a plus).
Ability to multitask and work in a fast-paced environment.
At least one year of experience as a front office scheduling coordinator.
Excellent verbal skills and strong organizational skills.

Responsibilities

Greet and welcome patients in a friendly and professional manner.
Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
Schedule and confirm patient appointments efficiently, considering orthodontist availability and treatment requirements.
Coordinate and manage the appointment calendar to optimize the daily schedule.
Verify and update patient insurance information.
Collect and process payments for services rendered.
Provide patients with information on treatment costs, insurance coverage, and payment options.
Collaborate with staff to coordinate patient care and address any scheduling conflicts.
Maintain a clean and organized reception area.
Address patient concerns and complaints professionally and promptly.
Collaborate with the orthodontic team to find solutions to patient issues.