Patient Care Coordinator

Sport & Spine Physical Therapy•Portsmouth, NH

75d•Onsite

About The Position

Sport & Spine Physical Therapy is seeking a highly motivated and detail-oriented individual to join our Portsmouth, NH clinic as a Patient Care Coordinator! This role is the first point of contact for patients and plays a vital role in providing a positive and welcoming experience. The Patient Care Coordinator will greet and welcome patients and visitors, answer phone calls, schedule appointments, verify insurance, assist with registration, maintain patient records, coordinate with therapists, handle payment processing, and answer patient inquiries about clinic services.

Requirements

High school diploma or equivalent.
Excellent organizational skills with the ability to multi-task, prioritize tasks, and ensure a smooth front desk operation.
Strong communication skills, both written and verbal, to interact professionally with patients and internal staff.
Strong computer skills.
Excellent phone etiquette and strong interpersonal skills.
Valid driver's license.
Ability to work flexible afternoon and evening shifts.
Attention to detail and ability to handle sensitive patient information confidentially.

Nice To Haves

Previous experience in a receptionist or customer service role is preferred but not required.

Responsibilities

Greet and welcome patients and visitors in a friendly and professional manner.
Answer incoming phone calls and route them to the appropriate staff members efficiently.
Schedule appointments, verify insurance information, and assist with patient registration.
Maintain patient records and ensure accuracy of information in our computer systems.
Coordinate with therapists and clinicians to manage patient appointments effectively.
Handle payment processing and insurance-related inquiries with accuracy and confidentiality.
Maintain knowledge of clinic services and programs to answer patient inquiries effectively.
Demonstrate excellent time management skills to handle multiple tasks simultaneously.