Patient Care Coordinator

AEG Vision • Dartmouth, MA

17d

About The Position

The Patient Care Coordinator is responsible for front desk operations and for supporting patient flow, schedule optimization, and coordination across the care team. The role helps create an efficient, high-quality patient experience by anticipating needs, communicating clearly, and proactively managing the daily schedule.

Responsibilities include welcoming patients, customers, and vendors; managing phone, email, and digital communications; scheduling and confirming appointments; verifying insurance eligibility and demographics; maintaining accurate EMR information; communicating coverage and patient financial responsibility; preparing charts and documentation; collecting and recording payments; supporting billing and claims; reviewing reports and accounts; monitoring patient flow and provider schedules; coordinating patient transitions with clinical and optical teams; conducting follow-up and recall outreach; and maintaining an organized, clean, patient-ready front office. The coordinator also performs other duties assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Requirements

• High school diploma or equivalent.
• Basic computer literacy and ability to learn practice management systems (EMR).
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Strong verbal and written communication skills with a focus on patient-centered service.
• Strong interpersonal skills and ability to work collaboratively across teams.
• Ability to proactively identify issues and contribute to solutions in a fast-paced environment.
• Ability to maintain patient and practice confidentiality.

Responsibilities

• Greet patients, customers, and vendors in a friendly, professional, and welcoming manner and serve as the primary point of contact for patient interactions.
• Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
• Schedule patient appointments and support provider schedule optimization, including cancellations, reschedules, and same-day fill opportunities.
• Carry out appointment confirmation and reminder processes to reduce no-shows and help patients prepare for visits.
• Verify insurance eligibility and patient demographics before appointments, and accurately enter and maintain complete information in the EMR.
• Understand insurance plans and communicate coverage, benefits, and patient financial responsibility.
• Prepare patient charts and required documentation in advance of visits.
• Collect and document charges, co-pays, and payments in the EMR; allocate balances appropriately and support claim preparation and submission.
• Run reports and review accounts to ensure charges are billed, filed, and up to date.
• Monitor daily patient flow and provider schedules for bottlenecks, delays, or overlaps, and communicate and adjust as needed.
• Communicate with patients about wait times, delays, and next steps.
• Coordinate with clinical and optical teams to support smooth patient transitions and continuity of care.
• Support patient retention through follow-up, recall, and reactivation outreach, including annual and medically necessary appointments.
• Help maintain an organized, clean, and patient-ready front office environment.
• Perform other duties as needed and assigned by the Practice Manager, Assistant Practice Manager, and/or Optometrist.

Benefits

• 401(k) with match
• Medical, dental, vision, life, short-term disability, and long-term disability coverage
• Employee vision discount program
• Health savings account (HSA) and flexible spending account (FSA)
• Paid time off (PTO)
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED