Patient Care Coordinator

UnitedHealth Group • Worcester, MA

1d • $18 - $32 • Remote

About The Position

The Patient Care Coordinator is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service, and adhere to Lean processes. Supports the teams in meeting financial, clinical, and service goals. This position is Remote in Worcester, MA. You will be required to pick up your equipment onsite and you will be required to come onsite at managers discretion. If you are located within a commutable distance to a Reliant office that is nearest to you in MA or surrounding locations, you will have the flexibility to work remotely as you take on some tough challenges.

Requirements

• High School Diploma/GED
• 1+ years of customer service experience in a clinical setting
• 1+ years of Electronic Medical Record (EMR) experience
• Ability to work full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00 AM and 5:00 PM. It may be necessary, given the business need, to work occasional overtime. Ability to work onsite at manager's discretion
• Must live within a commutable distance to a Reliant location nearest to you in the Worcester, MA area or surrounding areas
• Must be 18 years of age or older
• Ability to work independently and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nice To Haves

• Beginner level of proficiency with software applications such as Microsoft Teams, Word, Excel, Outlook, etc.
• Previous call center experience
• EPIC experience

Responsibilities

• Verifies demographic, insurance and other patient information
• Addresses patient-care related telephone calls via an incoming work queue aligning with department metric
• Identifies problem related priorities, and responds to emergency needs by contacting/interrupting physician/provider within guidelines
• Provides patient education regarding managed care plans and referral process
• Completes and maintains patient schedules
• Schedules and coordinates patient visits, medical procedures for both inpatients and outpatients
• Communicate with patients regarding all information related to scheduled appointments
• Notifies providers, patients and others of changes such as new scheduling, re-scheduling, no-show, emergency appointments and add-ons
• Performs other duties as assigned

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED