Patient Care Coordinator

Upstream Rehabilitation • Spring Hill, KS

10d

About The Position

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Spring Hill, Kansas. This entry-level office role supports the clinic’s daily operations, patient intake processes, and growth. The coordinator works with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves substantial customer service and multitasking across computer programs, along with managing scheduling, payments, documentation, and other office processes. The position operates full time during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patient insurance coverage and collect patient payments.
• Maintain an orderly and organized front-office workspace.
• Collect all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Monitor and influence arrival rates by creating a positive patient experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a personally meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED