Patient Care Coordinator (Riverside)

SCAN Health Insurance•Riverside, CA

17d•$20 - $28•Remote

About The Position

The Patient Care Coordinator supports SCAN clinicians and coordinates care for SCAN members to help keep seniors healthy and independent. The role works remotely and in the field approximately 25% of the time in Riverside, California, and surrounding areas. The coordinator performs work under general supervision, handles moderately complex issues, refers more complex issues to higher-level staff, and may provide leadership, coaching, or mentoring to a subordinate group. The position requires coordination of patient care and services, including arranging appointments, transportation, orders, and vendor services; obtaining records and results; managing incoming communications; and supporting clinicians with forms, prescriptions, and supplies. It also involves home visits, professional communication with members and care partners, and identifying opportunities to improve services. A Tuberculosis screening is required upon hire unless the candidate provides proof of a negative screening within the last year; accommodations may be considered through an interactive process when applicable.

Requirements

High school diploma or equivalent experience.
At least 1 year of related experience.
Basic technical skills for the functional area.
Basic problem-solving skills.
Good communication and interpersonal skills.
Clerical skills.
Oral and written communication skills.
Organizational skills.
Ability to multitask and prioritize.
Provide proof of Tuberculosis screening upon hire or proof of a negative screening within the last year, subject to applicable accommodation processes.

Nice To Haves

Associate’s degree or equivalent experience.
Training or certification as a Medical Assistant.
Bilingual Spanish proficiency; it is preferred but not required, and candidates without bilingual skills will receive full consideration. Proficiency testing may be administered if applicable.

Responsibilities

Work closely with SCAN clinicians to coordinate and deliver healthcare to members.
Coordinate patient care by processing orders, relaying orders to vendors, arranging services, ensuring timely delivery, and obtaining reports or results when applicable.
Coordinate patient appointments and transportation; confirm specialists accept the patient’s insurance and have necessary documentation or authorization; ensure visits occur on time; and obtain visit documentation and recommendations.
Obtain patient care records and results from hospitals, doctors’ offices, laboratories, and other vendors.
Manage and triage incoming calls, mail, faxes, and emails, including preparing forms for clinician completion and refilling approved prescriptions.
Maintain inventory of supplies and materials for clinical staff, including stocking and ordering supplies as needed.
Conduct home visits to complete assessments, deliver essential supplies, or facilitate virtual clinical visits.
Communicate professionally with members, caregivers, clinicians, vendors, and community partners while promoting SCAN Health Plan’s mission, vision, and values.
Identify improvement opportunities from trends in patient feedback or issues and propose viable solutions.
Actively support the achievement of SCAN’s vision and goals.
Perform other duties as assigned.