Patient Care Coordinator (Riverside)

SCAN Health Insurance•Riverside, CA

1d•$20 - $28•Hybrid

About The Position

The Patient Care Coordinator will support SCAN clinicians and coordinate care for SCAN members to achieve SCAN’s mission of keeping seniors healthy and independent. This position will work remote & in the field about 25% of the time in Riverside, CA & the surrounding areas.

Requirements

High School Diploma or equivalent experience.
1+ years of related experience required.
Performs work under general supervision.
Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
Possesses solid working knowledge of subject matter.
Basic technical skills for functional area
Basic problem-solving skills
Good communication and interpersonal skills
Clerical skills
Interpersonal skills
Oral and written communication skills
Organizational skills
Ability to multi-task and prioritize.

Nice To Haves

Associate's degree or equivalent experience preferred.
Training or certification as a Medical Assistant preferred
May provide leadership, coaching, and/or mentoring to a subordinate group.
Bilingual Spanish proficiency is preferred but not required. Candidates without bilingual skills will be given full consideration based on their qualifications, experience, and ability to perform the essential functions of the role. (Test will be administered to assess proficiency if applicable.)

Responsibilities

Work closely with SCAN clinicians to coordinate and deliver excellent healthcare to our members.
Independently coordinate essential patient care by processing orders, relaying orders to vendors, arranging services, ensuring timely service delivery, and obtaining reports or results when applicable.
Coordinate patient appointments and transportation, ensuring specialists accept patient insurance and have all necessary documentation or authorization, visits are conducted on time, and that we obtain documentation and recommendations from visit.
Obtain patient care records and results from hospitals, doctor’s offices, labs and other vendors.
Manage and triage incoming calls, mail, faxes and emails, including preparing forms for clinician completion and refilling approved prescriptions.
Maintain inventory of supplies and materials needed by clinical staff, including stocking and ordering supplies as necessary.
Conduct home visits with patients to complete assessments, deliver essential supplies, or facilitate virtual clinical visits.
Communicate professionally with members, caregivers, clinicians, vendors, and community partners while promoting the mission, vision, and values of SCAN Health Plan.
Seek out opportunities for improvements from trends in patient feedback or issues and propose viable solutions.
Actively support the achievement of SCAN’s Vision and Goals.
Other duties as assigned.