Patient Care Coordinator, VisualEyes

EssilorLuxottica Group•Demopolis, AL

27d

About The Position

The Patient Care Coordinator supports the practice by coordinating the daily administration of doctors, visitors, and patients. The role links the doctor with other practice functions to help ensure an excellent patient experience and establish the practice as a leading destination for vision care in the community. The position is based in a vision care practice offering services including comprehensive eye exams, ocular disease management, refractive services, and vision therapy. The coordinator also supports administrative and office operations, patient scheduling, insurance eligibility checks, billing and claims, inventory, and a safe and confidential environment.

Requirements

High school graduate or equivalent.
At least 2 years of office experience in a healthcare setting.
Strong customer service skills, both internal and external.
Strong communication and listening skills.
Problem-solving ability.
Organizational skills.

Nice To Haves

Familiarity with in-store technology, including point-of-sale systems, patient record systems, and other software applications.
Basic knowledge of services, products, vision insurance plans and coverage, and office operations.
Strong interpersonal skills.

Responsibilities

Greet patients promptly and answer telephone calls in a friendly, courteous manner.
Schedule appointments in person or by phone to support patient satisfaction, provider time, and treatment-room utilization.
Keep appointments on schedule by notifying providers of patient arrivals, reviewing service delivery against the schedule, and communicating service delays.
Make reminder calls to confirm appointments and notify patients when orders are ready for pickup.
Record and update financial information, collect patient charges, and file, collect, and expedite third-party claims.
Maintain business office inventory and equipment, anticipate supply needs, coordinate supply orders with the Practice Manager, and verify deliveries.
Maintain confidentiality of medical, personal, and financial information in accordance with HIPAA.
Determine medical and vision insurance eligibility based on patients’ current plan coverage.
Ensure office systems are maintained and help maintain a safe working environment for team members and patients.
Follow operational policies and procedures, report needed changes, and complete related tasks as needed.
Work weekends and evenings in support of business needs, which vary by location.
Meet attendance and daily timekeeping requirements and follow company policies and dress code.
Perform other administrative responsibilities as assigned by the Practice Manager or required by business needs.