Optometric Technician, Visualeyes

EssilorLuxottica Group•Tuscaloosa, AL

About The Position

The Optometric Technician ensures patients receive high-quality optometric care during eye exams and provides a positive patient experience by connecting the doctor with other primary care functions. The role assists with patient care, exam support, patient records, and patient flow; conducts pre-examination and diagnostic tests; and provides clinical support to the optometrist. It also supports contact lens exams and orders, appointment scheduling, point-of-sale transactions, equipment maintenance and disinfection, and a safe, compliant, well-organized practice environment. The technician must adapt to different examination scenarios and work accurately in a fast-paced setting. Weekend and evening work is required as business needs vary by location.

Requirements

High school graduate or equivalent.
At least 2 years of experience in optometry, ophthalmology, or a healthcare setting.
Knowledge of optical and medical terminology.
Understanding and use of optical equipment and diagnostic testing, including pre-exam testing, pretesting, and visual acuity.
Coaching skills.
Strong communication and listening skills.
Problem-solving ability.
Organization skills.
Strong interpersonal skills.
Ability to assess priorities and manage multiple tasks and deadlines in a fast-paced environment.
Ability to work autonomously.
Knowledge of an office environment.
Strong basic math skills.

Nice To Haves

Experience in healthcare.
Previous experience in customer service, retail, and/or optical.
Optometric technician certification.

Responsibilities

Assist with patient care and eye exams, manage patient records, and support patient flow.
Perform vision and pre-examination tests, including visual acuity, depth and color perception, and retinal imaging.
Perform tests that help the optometrist make timely and accurate diagnoses and treatment decisions.
Review prescriptions and patient information carefully, identify special needs, and consult optometrists, opticians, or the Practice Manager when necessary.
Identify dissatisfied patients and act quickly to resolve concerns.
Work accurately and thoroughly despite time pressure and patient volume.
Handle and file patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
Support contact lens exams and orders, including contact lens care, trial inventory, and patient orders.
Use appointment-book and scheduling procedures and computer systems effectively.
Operate the point-of-sale system and accurately enter patient information; create and tender sales transactions when required, following operational standards.
Maintain a safe working environment for team members and patients.
Support visual merchandising compliance in exam lanes, the assessment room, and the contact lens area.
Adapt to examination scenarios and interact helpfully with patients and staff.
Explain pre-examination measurements and answer patient questions.
Maintain and disinfect equipment and provide clinical support to the optometrist as needed.
Work weekends and evenings in support of business needs, varying by location.
Follow attendance and daily timekeeping requirements, company policies and procedures, and dress code requirements.
Perform other functions as assigned by the Practice Manager or required by business needs.