Patient Care Coordinator

UnitedHealth Group•Evergreen, CO

7d•$18 - $32•Onsite

About The Position

The Patient Care Coordinator greets and registers patients promptly and pleasantly, instructs and directs patients and visitors, and schedules appointments. The role receives patient cash payments, issues receipts, and posts payment data. It is in the Family Medicine department at 32135 Castle Ct., Evergreen, Colorado; training or coverage may also be required at other clinic locations. The schedule is Monday through Friday, with eight-hour shifts between 7 a.m. and 5 p.m.; the supervisor determines the specific schedule upon hire.

Requirements

High school diploma or GED.
At least 1 year of customer service experience or experience in a healthcare setting.
Intermediate proficiency in Microsoft Office applications.
Ability to work independently and as part of a team, while demonstrating good judgment and accountability.
Ability to work well with healthcare providers.
Strong organizational and time-management skills.
Ability to multitask and prioritize tasks to meet deadlines.
Ability to work well under pressure in a fast-paced environment.
Excellent verbal and written communication skills, including the ability to convey information clearly and understand and interpret information from others.

Nice To Haves

At least 1 year of experience in a healthcare or medical office setting.
At least 1 year of experience with electronic health records.
At least 1 year of experience handling and triaging telephone calls and using a multi-system phone line.
Knowledge of medical terminology.

Responsibilities

Greet patients as they arrive and manage wait times.
Complete check-in and check-out tasks, including insurance verification, procedure pre-authorizations or precertifications, and copying required documents.
Collect copayments, coinsurance, and deductibles, and issue receipts.
Manage the cashier box and daily deposits according to company policies.
Process walk-in patients and visitors.
Answer phones, redirect calls as appropriate, assist callers with questions or concerns, and take messages.
Schedule appointments.
Manage medical records, including maintaining, filing or scanning, and preparing records for schedules.
Ensure correspondence is scanned or filed, process medical-record release requests, and maintain appropriate logs.
Establish and maintain effective working relationships with patients, employees, and the public.
Perform other related duties as assigned.

Benefits

Paid time off accrued beginning with the first pay period.
Eight paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
401(k) Savings Plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
401(k) contribution, subject to eligibility requirements.