Patient Care Coordinator
About The Position
Highbar Physical Therapy is hiring a Patient Care Coordinator (PCC) to support its outpatient physical therapy clinics. The PCC is an integral part of the clinical team, helping create excellent patient experiences and maintain administrative excellence. This role handles patient reception, scheduling, payments, insurance benefit information, authorizations, and other administrative and clerical tasks that support clinical staff. The starting compensation is $18 per hour, adjusted based on experience, skills, and role alignment. Highbar describes itself as a leading outpatient physical therapy practice with locations across New England. It develops physical therapists who practice at the top of their license as primary care providers for musculoskeletal disorders.
Requirements
- High school diploma or GED.
- Two to three years of related experience and/or training.
Nice To Haves
- Associate degree in healthcare administration or a related field of study preferred.
Responsibilities
- Retrieve daily messages from the answering machine and update schedules to reflect changes.
- Greet and direct patients, vendors, and visitors at the clinic.
- Ensure new patients complete appropriate paperwork, then organize it and add it to the patient chart for the first appointment.
- Answer a multiple-line telephone system and obtain demographic and insurance information from new patients scheduled for an initial evaluation.
- Collect patient co-payments and clearly document transactions on written receipts.
- Manage patient appointments and cancellations.
- Review therapist schedules and use the medical records system to fill openings effectively.
- Document pertinent conversations for future reference.
- Assist therapists with faxing patient information to medical offices as requested.
- Maintain a general understanding of insurance and how to read benefit eligibility.
- Explain benefit details to patients, including authorization requirements, copays, and deductibles.
- Initiate collection activity in accordance with company policies and procedures.
- Negotiate payment terms with customers under established guidelines to minimize the potential for collection-agency involvement.
- Review essential reports and dashboards regularly to ensure tasks are completed in a timely manner.
- Perform administrative and clerical tasks that relieve clinical staff of those duties.
Benefits
- Medical, dental, and vision coverage.
- 401(k).
- Voluntary disability and life insurance options.
- Fitness and wellness program.
- Paid holidays and paid time off.
- Flexible work hours.
- Community volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
