Patient Care Coordinator

Results Physiotherapy • Elizabethtown, KY

13h

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator (PCC-I) to join its team in Elizabethtown, Kentucky. This entry-level office position maintains pleasant, consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works in collaboration with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and maintaining an organized front office. The coordinator also supports customer service, clinic scheduling and documentation processes, deposits, caseload and insurance reporting, and clinic inventory. The position requires frequent use of multiple computer programs and other office equipment.

This is a full-time position operating during normal business hours Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require evening or weekend attendance, and additional hours may be required. The position is subject to indoor environmental conditions and sedentary work, with frequent computer use and communication.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, and convert referrals into evaluations.
• Schedule patient visits and make welcome calls.
• Verify patient insurance coverage and collect all money due at the time of service.
• Monitor and influence patient arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Maintain an orderly and organized front office workspace.
• Manage personal overtime.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a cause meaningful to you.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED