Patient Care Coordinator

Wellbe Senior Medical•Lisle, IL

10d•$19 - $21

About The Position

WellBe’s Physician Led Advanced Geriatric Care Program provides care for frail, poly-chronic, and elderly Medicare Advantage patients, many of whom face barriers to accessing healthcare. Its model brings care to patients and offers a continuum of services in homes, hospitals, skilled nursing facilities, assisted living, palliative care, and end-of-life settings. Physician- and advanced-practicing-clinician-led geriatric teams partner with patients’ primary care physicians to provide medical care and social support and coordinate services across the care continuum. The Patient Care Coordinator is part of a home-based care team serving patients with chronic and acute illnesses or injuries. The role handles patient communications and scheduling, coordinates care with the medical team and outside resources, supports patient engagement, and maintains accurate records. The successful candidate is comfortable using technology, applies critical thinking and sound judgment, and works collaboratively with patients and an interdisciplinary team. Compensation is $19–$21.

Requirements

High school graduate or GED.
At least 2 years of experience working for a healthcare practice or hospital.
High level of professionalism.
Strong critical-thinking skills.
Strong customer-centric focus and service skills.
Strong computer skills, including Word, Excel, and PowerPoint.
Strong verbal, written, presentation, and interpersonal communication skills.

Nice To Haves

Medical Assistant (MA) certification.
EMR documentation experience.

Responsibilities

Practice WellBe’s mission to help patients lead healthier, meaningful lives by delivering the most Complete Care.
Update and maintain digital client records and assist with transitioning hard-copy records to digital format.
Act as a community resource for patients.
Conduct patient scheduling, registration, and eligibility verification.
Manage patient medical records as appropriate and ensure appropriate information is entered in the EMR.
Answer patient phone calls and emails, make outgoing calls, prioritize patient concerns, and answer non-clinical questions by explaining processes.
Schedule and coordinate WellBe provider visits, tests, specialist appointments, and social resources.
Provide positive customer service and treat patients and staff with respect.
Prioritize urgent patient needs, scheduling for Complete Care Assessments, and efforts to engage patients who are not currently engaged.
Collaborate with the interdisciplinary team and participate in regularly scheduled team meetings.
Support APCs with ongoing panel management and quality-of-care efforts, including HEDIS.
Complete next-day visit chart preparation.
Use reporting to help providers track, meet, and exceed team goals.
Perform other tasks needed to accomplish team objectives and goals.