Patient Care Coordinator

Smile Brands•Clark, NJ

21d

About The Position

As a Patient Care Coordinator, you’ll be one of the first people patients meet and an important part of their experience. You’ll help patients feel welcomed, informed, and supported throughout their dental journey, from scheduling appointments to understanding treatment and payment options. You’ll bring the G3 approach—Greeting, Guiding, and Gratitude—to life by creating meaningful connections and making every visit personal, positive, and easy. This front-office role helps patients feel comfortable, understand their care, and take the next step toward a healthier smile. You’ll build relationships with patients, work alongside a supportive dental team, and develop skills in healthcare, customer experience, and dental practice operations. Schedule: Monday 9am–7pm, Tuesday 7:30am–2pm, Wednesday 7:30am–5pm, and Thursday 7:30am–4pm. Compensation: $22–$26. Benefits depend on employment status and hours worked. The role is associated with an affiliated dental office. Smile Brands supports over 650 affiliated dental practices across 28 states, with a mission of delivering Smiles For Everyone. Smile Brands and its affiliates are equal opportunity employers and are committed to an inclusive workplace.

Requirements

Strong communication and interpersonal skills.
A genuine passion for helping people.
Ability to build rapport and positive relationships with patients.
Strong organization and attention to detail.
Comfort working in a fast-paced, team-oriented environment.
A positive, professional, patient-first approach.

Nice To Haves

At least 1 year of experience in a dental, healthcare, medical, hospitality, or customer-service environment.
Knowledge of dental terminology.
Previous experience in a dental or medical office setting.

Responsibilities

Create a warm, welcoming environment and make each patient feel valued upon arrival.
Support patients throughout their visit, including check-in and check-out, appointment scheduling, insurance verification, and answering questions about their care.
Help patients understand treatment recommendations, payment options, and available financial arrangements.
Build trusting relationships and help make patients’ dental experiences comfortable and stress-free.
Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
Maintain an efficient schedule and help maximize opportunities for patients to receive care.
Show genuine appreciation for patients and create an experience that helps them feel cared for and confident in choosing the practice.