Patient Care Coordinator

Physical Therapy and Rehab Specialists • Woodhaven, MI

22d • Onsite

About The Position

Physical Therapy and Rehab Specialists, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support clinic operations in Woodhaven, Michigan. This entry-level office position maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient procedures and support Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling referrals and patient visits, verifying insurance coverage, collecting payments, and helping create an inviting clinic atmosphere. It also includes managing schedules, documentation, deposits, inventory, caseload and insurance reporting, and completing required training and compliance activities. The position operates during normal business hours Monday through Friday, requires at least 40 hours per week, and may involve additional hours or attendance at special events on evenings or weekends.

The work is primarily sedentary and performed indoors. It requires frequent computer and office equipment use, sustained screen viewing and typing, and regular communication with patients and associates. Occasional physical activities include walking, standing, and handling items weighing up to 20 pounds. Reasonable accommodations may be made to enable qualified associates with disabilities to perform essential job functions, absent undue hardship.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify patient insurance coverage.
• Collect all money due at the time of service and manage deposits.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front-office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off plus paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED