Patient Care Coordinator

St. David's Foundation•Austin, TX

12d

About The Position

St. David's Foundation is a community-focused, equity-driven organization supporting health and wellness in Central Texas. Through a partnership with St. David's HealthCare, it reinvests hospital-system proceeds into the community to advance health equity. Its Dental Program provides free dental care to children attending Title I elementary schools across Bastrop, Hays, Caldwell, Travis, and Williamson counties, with summer services available at regional sites for patients up to age 18. The Patient Care Coordinator manages patient-data integrity in the care database and coordinates and conducts training on scheduling protocols. The role coordinates and schedules dental appointments, triages emergency dental calls, and manages follow-up communications with parents, school nurses, and Foundation clinical staff to support effective use of clinical time and exceptional patient service. The coordinator also maintains the weekly clinical schedule and performs data-quality checks and data entry as needed.

Requirements

Four years of experience in a medical, dental, or similar setting, or a bachelor's degree.
At least three years of experience in clinical patient scheduling and/or office administration.
Registered Dental Assistant licensed in Texas, or obtain licensure within one year from the start date.
Bilingual in English and Spanish, with effective written and verbal communication skills.
Knowledge of dental equipment, materials, procedures, terminology, and chart preparation.
Ability to clearly communicate dental terminology, treatment protocols, and procedures in English and Spanish.
Effective telephone skills, including the ability to give parents or patients directions to multiple locations across the Foundation's multi-county treatment area.
Strong organizational, project management, time management, and prioritization skills, including the ability to handle multiple priorities simultaneously.
Strong analytical and data-management skills, with attention to detail, accuracy, and high-quality work.
Computer proficiency in dental practice management software.
Computer proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Nice To Haves

At least five years of experience in clinical patient scheduling and/or office administration.
Experience working in a dental office environment.
Computer proficiency in OpenDental.
Experience in oral health education and/or patient education services.

Responsibilities

Coordinate patient care and outreach.
Administer dental program operations.
Provide case management and patient navigation.
Manage patient-data integrity in the patient care database.
Coordinate and conduct training on scheduling protocols.
Coordinate and schedule dental appointments.
Triage emergency dental calls.
Manage follow-up communications with parents, school nurses, and Foundation clinical staff.
Coordinate the creation and maintenance of the weekly clinical schedule.
Perform data-quality assurance checks and data entry as needed.