Patient Care Coordinator (70749)

United Digestive•Atlanta, GA

11d

About The Position

The Patient Care Coordinator processes incoming referrals for United Digestives, schedules patient appointments for all visit types, and contacts patients through phone, email, patient portal, or another secure and approved method to communicate active referrals. The role documents patient information, coordinates referrals from primary care physicians and other specialists, and provides coverage for scheduling and other Patient Service Center functions through cross-training. The coordinator helps patients achieve successful appointment outcomes by managing rescheduling, cancellations, and no-shows; follows referral protocols to support timely communication; and responds to questions from patients and referring providers. The role also acts as a liaison among the Patient Service Center, referring physician practices, and hospitals, and may perform additional Patient Service Center duties as directed by management.

Requirements

High school diploma or GED.
Computer literacy, including demonstrated ability to operate healthcare information systems and multiple Microsoft Office applications.

Nice To Haves

Two to three years of specialty clinic experience.
Gastroenterology experience.
Bilingual skills.

Responsibilities

Contact patients through phone, email, patient portal, or another secure and approved method to notify them of referrals and schedule appointments.
Manage rescheduling, cancellations, and no-shows to support successful appointment outcomes.
Follow referral process protocols to ensure timely patient communication.
Collect and accurately document patient information in accordance with United Digestives’ documentation requirements.
Promptly answer incoming calls and emails, address questions about patient appointments, and respond to information requests from referring providers.
Meet or exceed quality and productivity standards set by United Digestives.
Comply with and promote HIPAA requirements and maintain strict confidentiality of patient information.
Act as a liaison between the Patient Service Center, referring physician practices, and hospitals.
Participate in staff meetings as directed by management.
Engage in marketing activities as directed by the Patient Service Center Manager.
Cross-train and perform additional Patient Service Center functions, such as phone triage, check-in/check-out, scheduling, pre-certification, or medical records handling, as directed by management.
Perform additional duties or special projects as assigned.