Patient Care Coordinator

Upstream Rehabilitation • Clarksville, TN

18d • Onsite

About The Position

Results Physiotherapy-AST, a brand partner of Upstream Rehabilitation, is hiring a Patient Care Coordinator in Clarksville, Tennessee. This entry-level office role maintains the clinic’s daily operations and supports clinic growth through effective practice management and patient intake. The coordinator works with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values.

The role involves welcoming patients and visitors, scheduling appointments, verifying insurance coverage, collecting payments, and maintaining an organized front office. Coordinators manage schedules, documents, deposits, inventory, and patient-related reporting, while delivering a positive customer experience. The position operates during normal business hours Monday through Friday and requires at least 40 hours per week. Attendance at some evening or weekend events, or additional work hours, may be required.

This is a primarily sedentary position in an indoor clinic environment. It involves frequent computer and office-equipment use, constant communication and repetitive typing, and occasional walking, standing, and handling items weighing up to 20 pounds. The employer states that reasonable accommodations may be made to enable associates with disabilities to perform essential job functions, absent undue hardship.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time-management and presentation skills as a member of a team.
• Ability to perform the position’s essential functions, including frequent computer and office-equipment use and constant communication.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone and convert referrals into evaluations.
• Schedule patient visits and make welcome calls.
• Verify patient insurance coverage and collect payments, including all money due at the time of service.
• Monitor and influence arrival rates through a positive customer experience.
• Manage clinic schedules efficiently, including caseloads, discharge candidates, progress notes, and insurance reporting.
• Manage document routing and non-clinical documentation.
• Manage deposits and personal overtime.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business-process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a cause meaningful to the employee.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Life insurance.
• Short-term disability insurance.
• Long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED