Patient Care Coordinator
About The Position
The Patient Care Coordinator greets and registers patients promptly and helpfully, and instructs, directs, and schedules patients and visitors. As part of the front desk team, the coordinator checks in and checks out patients for multiple providers at the Specialty clinic, including Lab, Podiatry, Endocrinology, Diabetic Education, and Neurology. The role also answers calls supporting scheduling for the Denver Specialty clinic and South Specialty clinic. The receptionist receives patient cash payments, issues receipts, and posts payment data. The position is based at 1721 Rio Rancho Drive in Albuquerque, New Mexico. Travel may be required for training or coverage at other sites as needed. The schedule is Monday through Friday, 8 a.m. to 5 p.m. MST, in the Pediatrics department. The role provides front desk and customer service support, including patient registration, scheduling, insurance verification, electronic eligibility verification, demographic updates, and confirming referrals and prior authorizations. It also involves managing no-show and wait lists; scheduling follow-up, x-ray, and referral appointments; handling and reconciling cash and credit card transactions; and, when required, reviewing medical records and charge-entry information for financial reimbursement. The coordinator follows policies and procedures to support patient safety and may attend departmental meetings and offer recommendations for improvement. The posting describes a comprehensive benefits program, performance rewards, and career development opportunities. Candidates must pass a drug test before beginning employment.
Requirements
- High school diploma or GED.
- At least 1 year of customer service experience, with strong in-person and telephone communication skills.
- Intermediate proficiency with Microsoft Office applications.
- Ability to work independently and as part of a team, while demonstrating good judgment and accountability.
- Ability to multitask and prioritize tasks to meet deadlines.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work well with healthcare providers.
- Strong organizational and time-management skills.
- Excellent verbal and written communication skills, including the ability to communicate clearly and concisely and to understand and interpret information from others.
- Must pass a drug test before beginning employment.
Nice To Haves
- At least 1 year of experience with electronic health records.
- At least 1 year of related healthcare experience, including scheduling experience.
- At least 1 year of experience handling and triaging telephone calls and working with a multi-system phone line.
- Knowledge of medical terminology.
- Ability to handle cash and count money at high volumes, including mathematical computations.
- Bilingual in English and Spanish.
Responsibilities
- Greet and register patients and provide front desk assistance in a prompt, pleasant, and helpful manner.
- Instruct and direct patients and visitors, and schedule appointments.
- Check in and check out patients for multiple providers at the Specialty clinic, including Lab, Podiatry, Endocrinology, Diabetic Education, and Neurology.
- Answer phones supporting scheduling for the Denver Specialty clinic and South Specialty clinic.
- Register, schedule, and verify insurance for patients; perform electronic eligibility verification and update patient demographics.
- Ensure required referrals and prior authorizations are in place for patient visits.
- Manage the no-show list and schedule wait-list, follow-up, x-ray, and referral appointments.
- Handle customer account transactions, assist customers, and perform or oversee cashiering operations.
- Receive patient cash payments, issue receipts, and post payment data.
- Reconcile daily cash deposits in accordance with cash balance policies and procedures.
- Settle EDC credit card machines and reconcile transactions against settlement.
- When required, analyze medical records and charge-entry information for financial reimbursement within applicable guidelines and procedures.
- Follow policies, procedures, and regulations to support patient safety.
- Attend departmental meetings as needed and provide constructive recommendations for improvement.
- Perform other duties as assigned.
- Travel to other sites for training or coverage as needed.
Benefits
- Paid Time Off accrued starting with the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term disability coverage.
- Long-term disability coverage.
- 401(k) Savings Plan.
- Employee Stock Purchase Plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee Referral Bonus Program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
- Comprehensive benefits package, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
