Patient Care Coordinator

Specialty1 Partners•Lexington, KY

13d•Onsite

About The Position

Central Kentucky Endodontics in Lexington, Kentucky, is seeking a Patient Care Coordinator for its busy specialty dental practice. This role handles administrative and front-office duties and helps provide an exceptional experience for patients and visitors. The coordinator makes a positive first impression, assists visitors, handles complaints, and provides accurate information. The role also supports other office responsibilities as needed. The stated schedule is Monday through Friday, with hours ranging from 7:15 AM to 5:00 PM.

Requirements

At least 1 year of proven experience as a front desk representative, agent, or in a relevant position.
High school diploma.
Ability to handle pressure well.
Familiarity with office machines such as fax machines and printers.
Strong communication and people skills.
Good organizational and multitasking abilities.
Problem-solving skills.
Customer service orientation and a desire to help patients.
Ability to sit and stand for extended periods.
Ability to operate standard office equipment.
Ability to maintain clinical positioning for extended periods.
Ability to work around medical equipment and instruments and adhere to OSHA and infection control standards.
Ability to perform repetitive hand and wrist movements and respond quickly in emergency situations.
Availability to work Monday through Friday, with a schedule ranging from 7:15 AM to 5:00 PM.

Responsibilities

Welcome patients to the dental office.
Maintain accurate patient records and keep records and files updated.
Answer incoming calls, redirect calls, and take messages.
Check, sort, and forward emails.
Keep the front desk tidy, presentable, and supplied with necessary materials such as pens, forms, and paper.
Help facilitate or coordinate other office responsibilities as needed.
Help patients feel comfortable and valued during their visits.
Safely assist patients in and out of chairs or treatment areas.