Hospice Patient Care Coordinator

Gentiva Hospice • Florence, AL

2d

About The Position

The Patient Care Coordinator is a non-clinical administrative role supporting daily hospice operations at a local office. The coordinator helps ensure timely, coordinated, and compassionate care by scheduling visits, managing referrals, facilitating interdisciplinary team meetings, and communicating across clinical and operational teams. The role also supports patient benefit and insurance processes, documentation, equipment coordination, satisfaction surveys, and compliance with hospice regulations and company policies.

Requirements

• High school diploma or GED.
• 3–5 years of administrative experience; at least 1 year in healthcare or hospice is preferred.
• Knowledge of hospice concepts and terminally ill patient care.
• Ability to manage multiple tasks professionally and with composure.
• Strong communication and organizational skills.
• Proficiency with office equipment and technology, including computers, tablets, and EMR systems.
• Comfort working in a fast-paced, team-oriented environment.

Nice To Haves

• Previous experience in hospice, home health, or medical office administration.
• Familiarity with Medicare eligibility and insurance verification processes.
• Proficiency with electronic medical record (EMR) systems.
• Compassionate and respectful communication with families.
• Strong attention to detail and commitment to quality documentation.

Responsibilities

• Administer day-to-day operations for assigned hospice programs and sites.
• Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods.
• Manage rescheduled, declined, missed, and reassigned visit requests to ensure timely visit completion.
• Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking.
• Gather and promptly enter complete referral information into hospice systems.
• Coordinate durable medical equipment (DME) pickups and notify appropriate staff when a patient is discharged or dies.
• Verify Medicare eligibility and obtain required authorizations and reauthorizations.
• Process patient transfers by obtaining necessary paperwork from previous agencies.
• Respond professionally and compassionately to phone referrals and inquiries.
• Verify commercial insurance and ensure patient benefit periods and events are accurately entered in the system.
• Add new physicians and facilities to the system as needed.
• Administer satisfaction surveys and support compliance with company policies and training.
• Maintain adherence to managed care principles, hospice regulations, and company values.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for full-time associates.
• Mileage reimbursement or fleet vehicle program for full-time associates.
• Generous paid time off and 7 paid holidays for full-time associates.
• Wellness programs, including telemedicine, diabetes management, and joint and spine concierge care, for full-time associates.
• Education support and tuition assistance for full-time associates.
• Free continuing education units (CEUs) for full-time associates.
• Company-paid life and long-term disability insurance for full-time associates.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage, for full-time associates.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED