Hospice Patient Care Coordinator

Agrace • Madison, WI

23h • Remote

About The Position

The Patient Care Coordinator is responsible for scheduling Homecare and Resource visits for Agrace, a nonprofit hospice and palliative care provider. This is a full-time, 1.0 FTE (40 hours per week) remote role; the employee must live within 60 miles of the Madison, Wisconsin office. The regular schedule is Monday through Friday, 7:00 a.m. to 3:30 p.m., with weekend hours of 6:00 a.m. to 2:30 p.m. when scheduled. The role includes a weekend rotation every sixth weekend and two holiday rotations per year.

The coordinator schedules visits across Homecare and Resource disciplines, including RN, social work, and CNA services; adjusts staffing for call-ins and absences; and assigns visits according to patient needs and scheduling best practices. The position also manages on-call schedules and may arrange face-to-face visits and telephone calls with patients, families, facilities, and caregivers. The coordinator provides timely customer service, addresses immediate scheduling needs, and reports patient or staffing concerns to the Resource Manager.

Agrace describes itself as a nationally recognized nonprofit and Wisconsin’s largest hospice provider. The organization serves people across southern Wisconsin who are aging, seriously ill, or grieving, and emphasizes respectful, individualized care and a culture of belonging.

Requirements

• High school diploma, GED, or an equivalent combination of education and work experience.
• Ability to work the weekend rotation.
• Intermediate Microsoft Office skills.
• Intermediate electronic health records skills.
• Ability to maintain confidentiality regarding patients, families, caregivers, staff, donors, and organizational intellectual property.
• Ability to use proper body mechanics, safe patient handling, and standard precautions.

Nice To Haves

• Previous scheduling experience.

Responsibilities

• Schedule all Homecare and Resource discipline visits, including RN, social work, and CNA visits.
• Coordinate staffing to meet patient needs when staff call in or are absent.
• Assign patient visits to clinical staff consistently and according to established scheduling best practices.
• Collaborate with staff and the Resource Manager and/or Supervisor about assignment changes to improve efficiency.
• Manage the on-call schedules for Home Care and Resource staff.
• Schedule face-to-face visits and telephone calls with patients, families, facilities, and caregivers as needed.
• Provide responsive customer service in a timely manner.
• Ensure timely assignment of new admissions and accurate, timely scheduling of existing patients who need CNA, RN, and/or social work support.
• Report patient and staffing concerns to the Resource Manager.
• Problem-solve immediate visit scheduling needs and identify department efficiencies that can assist scheduling.
• Participate in internal work groups, meetings, and committees related to the position.
• Comply with Agrace policies and protocols and applicable state, federal, and other regulations.

Benefits

• Competitive pay and free parking.
• Health, dental, and vision insurance for employees hired for 28 or more hours per week (0.7 FTE or greater).
• Retirement plans with employer matching.
• Generous paid time off and holiday paid time off.
• Comprehensive onboarding, mentorship, and career development.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED