LPN Patient Care Coordinator - Home Care/Hospice

Rochester Regional Health•Rochester, MN

1d•$25 - $31•Hybrid

About The Position

The LPN Patient Care Coordinator delivers customer service while receiving and processing referrals initiated through the customer care center for Rochester Regional Health Home Care and Hospice. The role facilitates efficient referral processing and supports patient satisfaction with Home Care and Hospice services. The position is based at the Monroe Avenue office in Rochester, with a hybrid schedule: remote work on Mondays and Fridays and office work Tuesday through Thursday, from 8:30 a.m. to 5 p.m., totaling 40 hours per week.

Requirements

Graduate of an accredited Licensed Practical Nursing program.
At least 2 years of LPN experience.
At least 2 years of customer service experience.
Valid New York State LPN license.

Nice To Haves

2 years of home health care LPN experience preferred.
Knowledge of insurance and reimbursement guidelines and changes.
Strong communication skills.
Strong decision-making and problem-solving skills.
Excellent time management and organizational skills.
Ability to adapt to a changing work environment and prioritize activities.
Proven ability to work in a team environment.
Flexibility to work a varied schedule when needed to meet department needs.
Basic computer skills, including navigating a Windows-based personal computer, accessing and creating basic email messages, and opening, editing, and saving basic electronic documents.

Responsibilities

Screen inquiries from referral sources, including hospitals, physicians, clinics, patients, and family members, and provide accurate information about admission criteria for home health care and hospice services.
Respond professionally and knowledgeably to questions about Home Care and Hospice services and programs.
Obtain patient-specific information at referral to assess whether the patient meets admission criteria.
Enter admission data, complete referrals, and coordinate service requests to address patient care needs and support timely admission.
Obtain billing information for verification and billing authorization, and generate physician orders.
Apply Medicare home care guidelines when establishing home care referrals.
Coordinate patient-specific needs, such as vendor scripts for IV needs, durable medical equipment requests, and other assigned tasks.
Answer calls, gather relevant information, assess caller needs, and determine actions to address those needs or resolve basic customer service inquiries.
Demonstrate patience, empathy, care, and sincerity when answering calls, and end calls with “Is there anything else I can do for you today”.
Collect, document, and provide reports of required data.
Build and maintain productive working relationships with internal and external customers.
Assist Home Care Coordinators with the referral process as needed.
Provide backup and support for special assignments or tasks assigned to other Patient Care Coordinators.
Assist with special projects and activities.
Support Rochester Regional Health’s mission and values, follow its Corporate Code of Conduct, and demonstrate high standards of integrity.
Protect member privacy in accordance with corporate privacy policies and procedures.
Learn and use new systems, computer applications, and operating environments as needed, with training provided.
Maintain regular and reliable attendance.
Perform other functions assigned by management.