Hospice Patient Care Coordinator

Gentiva Hospice • Florence, AL

1d

About The Position

The Patient Care Coordinator – Non-Clinical supports daily hospice operations at a local office. The role coordinates visit scheduling, manages referrals, facilitates interdisciplinary team meetings, and supports communication across clinical and operational teams to help provide timely, coordinated, and compassionate care to hospice patients and families.

The coordinator administers day-to-day operations for assigned hospice programs and sites; schedules and tracks requested visits; prepares and documents interdisciplinary team meetings; gathers referral information; coordinates durable medical equipment pickups; verifies eligibility and insurance; obtains authorizations; processes patient transfers; responds to referrals and inquiries; maintains system records; administers satisfaction surveys; and supports compliance with company policies, hospice regulations, managed care principles, and training requirements. This is a safety-sensitive position.

Requirements

• High School Diploma or GED required.
• 3–5 years of administrative experience, with at least 1 year in healthcare or hospice preferred.
• Knowledge of hospice concepts and terminally ill patient care.
• Ability to manage multiple tasks with professionalism and composure.
• Strong communication and organizational skills.
• Proficiency with office equipment and technology, including computers, tablets, and EMR systems.
• Comfort working in a fast-paced, team-oriented environment.

Nice To Haves

• Previous experience in hospice, home health, or medical office administration.
• Familiarity with Medicare eligibility and insurance verification processes.
• EMR (Electronic Medical Record) proficiency.
• Compassionate and respectful demeanor when communicating with families.
• Strong attention to detail and commitment to quality documentation.

Responsibilities

• Administer day-to-day operations for assigned hospice programs and sites.
• Schedule visits requested by Registered Nurses, Social Workers, and Chaplains at the start of benefit periods.
• Manage rescheduled, declined, missed, and reassigned visit requests, ensuring timely visit completion.
• Prepare for and facilitate interdisciplinary team (IDT) meetings, including documentation and note-taking.
• Gather and promptly enter complete referral information into hospice systems.
• Coordinate durable medical equipment (DME) pickups and notify appropriate staff upon patient discharge or death.
• Verify Medicare eligibility and obtain required authorizations and reauthorizations.
• Process patient transfers by obtaining necessary paperwork from previous agencies.
• Respond to phone referrals and inquiries in a professional and compassionate manner.
• Verify commercial insurance and ensure accurate patient benefit periods and events in the system.
• Add new physicians and facilities to the system as needed.
• Administer satisfaction surveys and support compliance with company policies and training.
• Maintain adherence to managed care principles, hospice regulations, and company values.

Benefits

• Competitive pay.
• 401(k) with company match.
• Career advancement opportunities.
• National and local recognition programs.
• Teammate Assistance Fund.
• Medical, dental, and vision insurance for eligible full-time associates.
• Mileage reimbursement or fleet vehicle program.
• Generous paid time off and 7 paid holidays.
• Wellness programs, including telemedicine, diabetes management, and Joint & Spine Concierge Care.
• Education support and tuition assistance.
• Free continuing education units (CEUs).
• Company-paid life and long-term disability insurance.
• Voluntary benefits, including pet, critical illness, accident, and long-term care coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED