Patient Care Coordinator (Outpatient), Medical Oncology (Per Diem, Day Shift)

Adventist Health • Bakersfield, CA

1d

About The Position

The Patient Care Coordinator performs outpatient admitting and clerical duties to support efficient patient processing and scheduling. The role communicates with patients and visitors to promote satisfaction and quality of care. Duties include greeting and assisting patients and visitors, handling calls, processing physician orders, admissions and discharges, maintaining records and supplies, collecting billing and insurance information, and coordinating appointments and departmental activities. The position is in Medical Oncology at Adventist Health Bakersfield.

Requirements

• High school education, GED, or equivalent is preferred.
• An associate or technical degree in business, healthcare, or computer science, or an equivalent combination of education and related experience, is preferred.

Responsibilities

• Greet, receive, and escort patients and visitors, and notify appropriate personnel of their arrival.
• Answer multiple phone lines and intercoms and communicate appropriately.
• Respond to complaints and requests as needed.
• Receive, interpret, verify, and process physicians' orders.
• Admit and discharge daily patients and create charts.
• Provide clerical support for departmental meetings, projects, and activities.
• Complete and forward required information, charts, records, and documents.
• Request previous patient records from medical records as needed.
• Maintain department records, reports, and statistics.
• Order and maintain an adequate inventory of office supplies and equipment.
• Identify patients' insurance status and benefit ranges.
• Identify and collect co-payments and limits of services for patients.
• Provide appropriate forms to billing and other departments and assist with maintaining hospital forms.
• Perform confidential clerical duties, including data entry, obtaining signatures on documents and consent forms, filing, and answering phones.
• Help schedule patient appointments and make reservations for departmental classes, programs, and in-services.
• Obtain required billing, insurance, and other demographic information.
• Inform patients of examination preparations and remind them when confirming appointments.
• Keep waiting rooms neat, clean, and organized, and communicate with people waiting.
• Monitor panels for alarms and report them to the appropriate department.
• Provide coverage or assistance as needed to maintain departmental quality standards.
• Compile information for reports, manuals, handouts, and meetings.
• Assist with research and provide administrative support to special projects.
• Perform other job-related duties as assigned.

What This Job Offers

• Education Level: High school or GED