Patient Care Coordinator
About The Position
Omega Endodontics in Newark, Delaware, is seeking a Patient Care Coordinator to handle administrative and front-office duties in a busy specialty dental practice. The role focuses on providing an exceptional experience to patients and visitors, making a positive first impression, and helping them feel comfortable and valued. The coordinator should balance customer service with clerical management, provide accurate information, and address complaints. As an essential team member, the coordinator may also help facilitate or coordinate other office responsibilities as needed. The practice works collaboratively across roles to improve the patient care experience and clinical results. It aims to maintain an environment where employees from all backgrounds are valued and respected, with opportunities to succeed, continuous learning, and support for team members in different aspects of their lives.
Requirements
- At least 1 year of experience as a front desk representative or in a similar role.
- Marketing experience is required.
- Familiarity with office machines such as fax machines and printers.
- Strong communication and people skills.
- Good organizational and multitasking abilities.
- Problem-solving skills.
- Customer service orientation.
- High school diploma.
- Desire to help patients.
- Ability to sit and stand for extended periods.
- Ability to operate standard office equipment.
- Ability to safely assist patients in and out of chairs or treatment areas.
- Ability to maintain clinical positioning for extended periods.
- Ability to work around medical equipment and instruments.
- Ability to adhere to OSHA and infection control standards.
- Ability to perform repetitive hand and wrist movements.
- Ability to respond quickly in emergency situations.
Responsibilities
- Welcome patients to the dental office.
- Maintain accurate patient records.
- Answer incoming calls, redirect calls, or take messages.
- Check, sort, and forward emails.
- Keep records and files updated.
- Keep the front desk tidy and presentable, with necessary materials such as pens, forms, and paper.
- Provide accurate information and handle complaints.
- Help facilitate or coordinate other office responsibilities as needed.
Benefits
- BCBS medical and dental insurance options
- VSP vision coverage
- Complimentary life insurance policy for the employee
- Short-term and long-term disability coverage
- Pet insurance coverage
- 401(k) plan with match options
- HSA/FSA account access
- Identity theft protection
- Legal services package
- Hospital, accident, and critical care coverage
- Paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
