Patient Care Coordinator

Upstream Rehabilitation • Salem, OR

11d

About The Position

BenchMark Physical Therapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator-I (PCC-I) for its West Salem, Oregon clinic. This entry-level office role maintains pleasant and consistent daily clinic operations and supports clinic growth through effective practice management and patient intake. The PCC-I works in collaboration with the Clinic Director to carry out efficient clinic procedures and support Upstream Rehabilitation’s mission, vision, and values. The position requires customer service, organization, multitasking across computer programs, and the ability to work with little to no supervision.

The role operates within normal business hours, Monday through Friday, for at least 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary in an indoor office environment, with frequent computer and office-equipment use and occasional light physical activity.

Requirements

• High school diploma or equivalent.
• Communication skills and ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, and meet deadlines.
• Ability to work with little to no supervision.
• Efficient time-management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone and schedule patient visits.
• Convert referrals into evaluations.
• Verify patients’ insurance coverage and collect payments due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the clinic schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Maintain an orderly and organized front office workspace.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a personally meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off.
• Paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED