Patient Care Coordinator - Montclair
About The Position
Montclair Breast Center (MBC), a member of Genesis Health, is seeking a Patient Care Coordinator to support healthcare services in accordance with established policies and protocols. The role coordinates new and existing patient appointments, obtains medical records and imaging studies, manages medical record requests, scans and attaches documents in the electronic medical record, supports patient check-in and check-out, verifies insurance and authorizations, and handles phone and message triage in collaboration with the care team. The position is based in a healthcare facility with a mild to moderate noise level.
Requirements
- High school diploma.
- 1–3 years of medical office experience.
- Knowledge of medical terminology.
- Knowledge of insurance and managed care.
- Ability to react to and handle emergencies.
- Knowledge of computers and electronic medical records.
- Strong charting and documentation skills.
- Strong organizational, problem-solving, and analytical skills.
- Good judgment and the ability to make timely, sound decisions.
- Excellent written and oral communication skills.
- Ability to work collaboratively in a busy, complex environment using tact, diplomacy, and discipline.
- Versatility, flexibility, and willingness to work with changing priorities.
Responsibilities
- Register patients at the front office.
- Screen and schedule new and existing patients according to MBC protocols.
- Provide patients with appropriate forms and maintain or update applicable forms and medical records.
- Answer and screen telephone calls professionally and promptly, take accurate messages, and use judgment when handling appointment and call requests.
- Work collaboratively with multiple health professionals and communicate with MBC departments and external offices.
- Manage medical record requests and provide appropriate information.
- Compose, type, and distribute correspondence, memoranda, emails, and faxes.
- Obtain medical records from new and existing patients and download imaging CDs.
- Scan written reports and records, including pathology, mammogram, sonogram, and MRI reports.
- Verify new and existing patients’ insurance benefits by contacting insurers.
- Collect referrals and co-pays.
Benefits
- Competitive salary
- Medical, dental, and vision insurance
- Short- and long-term disability
- Life insurance
- Dependent care flexible spending account
- Voluntary accident, hospital indemnity, critical illness, and supplemental short-term disability policies
- Identity theft protection
- 401(k) plan
- Paid vacation and holidays
- Business casual environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
