Patient Care Coordinator - Montclair

Montclair Breast Center • Montclair, NJ

12d • Onsite

About The Position

Montclair Breast Center, a member of Genesis Health, provides personalized, proactive healthcare connected with screening, diagnostic, and preventive technologies. The Patient Care Coordinator supports a range of healthcare services by following established policies and protocols. The role handles patient registration and appointment screening and scheduling, medical records and imaging, insurance verification and authorizations, patient check-in and check-out, and phone and message triage. The coordinator works collaboratively with healthcare professionals and external offices in a busy healthcare facility.

Requirements

• High school diploma.
• 1–3 years of medical office experience.
• Knowledge of medical terminology.
• Knowledge of insurance and managed care.
• Ability to react to and handle emergencies competently.
• Knowledge of computers and electronic medical records.
• Strong charting and documentation skills.
• Strong organizational, problem-solving, and analytical skills.
• Good judgment and ability to make timely, sound decisions.
• Excellent written and oral communication skills.
• Ability to work collaboratively with multiple health professionals in a busy, complex environment using tact, diplomacy, and discipline.
• Flexibility and willingness to work with changing priorities.

Responsibilities

• Register patients at the front office and manage patient check-in and check-out.
• Screen and schedule new and existing patient appointments according to Montclair Breast Center protocols.
• Provide patients with appropriate forms and maintain or update applicable forms and medical records.
• Answer and screen telephone calls professionally and promptly, take accurate messages, and use judgment when handling appointment and call requests.
• Manage medical-record requests and provide appropriate information.
• Communicate with departments within Montclair Breast Center and external offices; collaborate with healthcare professionals.
• Compose, type, and distribute correspondence and memoranda, emails, and faxes as assigned or using individual initiative.
• Obtain medical records from new and existing patients and download imaging CDs.
• Scan written reports and records, including pathology, mammogram, sonogram, and MRI reports, into the electronic medical record.
• Verify patient insurance benefits and obtain authorizations as needed.
• Collect referrals and co-pays.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Short- and long-term disability
• Life insurance
• Dependent care flexible spending account
• Voluntary policies: accident, hospital indemnity, critical illness, and supplemental short-term disability
• Identity theft protection
• 401(k) plan
• Paid vacation and holidays
• Business casual environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED