Patient Care Coordinator - Maple Grove Pediatrics
About The Position
The Dental Specialists Maple Grove Pediatrics is seeking a friendly, organized, and customer-focused Patient Care Coordinator to join their team. As the first point of contact for patients, this role is vital in creating a welcoming experience and assisting patients navigate their specialty dental care journey. The Dental Specialists values Patient Care Coordinators as essential members of the patient care team, emphasizing compassionate service, clear communication, and attention to detail. They are committed to supporting team members through collaboration, professional development, and a shared dedication to delivering outstanding care.
Requirements
- Warm, friendly, and professional with a passion for helping others
- Ability to remain calm and adaptable in a fast-paced environment
- Strong organizational skills with exceptional attention to detail
- Excellent verbal and written communication skills
- Strong multitasking and schedule coordination abilities
- Positive attitude and commitment to outstanding customer service
- Comfort learning and utilizing new technology and software systems
- Proficiency with Microsoft Office and general data entry skills
- Strong problem-solving skills and a proactive approach to supporting patients and teammates
- Previous experience in customer service, healthcare, hospitality, retail, or administrative roles is preferred
Nice To Haves
- Dental experience is welcome but not required.
- Dental insurance knowledge is a plus, but not required.
Responsibilities
- Create a welcoming and positive experience for patients by greeting, checking in, and assisting them throughout their visit
- Coordinate and manage patient schedules, including appointment scheduling, confirmations, and follow-up communication
- Answer patient questions regarding appointments, billing, and insurance benefits
- Verify insurance coverage and assist with patient account management
- Accurately enter and maintain patient information and records
- Collaborate with doctors and team members to ensure efficient office operations and exceptional patient care
- Utilize scheduling and practice management software to support daily operations
- Assist with resolving patient concerns and identifying solutions that support a positive patient experience
Benefits
- Competitive compensation and a comprehensive benefits package
- Medical, dental, vision, and orthodontia coverage
- Paid time off and paid holidays
- 401(k) with company match and Roth options
- Health savings account and flexible spending account options
- Life insurance and short- and long-term disability coverage
- Pet insurance
- Employee Stock Purchase Plan (ESPP) purchase options
- Company-supported continuing education and professional development
- Opportunities for growth and career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
