Patient Care Coordinator
About The Position
The Patient Care Coordinator - I (PCC-I) is an entry-level office position responsible for maintaining pleasant, consistent daily clinic operations and supporting clinic growth through effective practice management and patient intake. The coordinator works in collaboration with the Clinic Director to carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves customer service, scheduling, insurance verification, payment collection, managing clinic records and schedules, and using multiple computer programs. This is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Attendance at some evening or weekend special events and additional hours may be required as needed. The position is subject to indoor environmental conditions and sedentary work, with frequent computer and office-equipment use.
Requirements
- High school diploma or equivalent.
- Strong communication skills and ability to relate well to Business Office and Field leadership.
- Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
- Efficient time-management and presentation skills as a member of a team.
- Ability to perform sedentary work, including prolonged sitting with the ability to stand as needed.
- Ability to communicate accurately with associates and to operate a computer and office equipment, including printers, phones, keyboards, mice, and copy machines.
- Ability to perform repetitive typing and view and read a computer screen.
- Ability to comprehend information and use judgment to respond appropriately in various situations.
- Ability to occasionally walk, stand, push or pull 0–20 pounds, and lift or carry 0–20 pounds.
- Ability to perform infrequent tasks such as crawling, crouching, kneeling, stooping, climbing stairs or ladders, reaching above shoulder height, and lifting under 10 pounds from waist to shoulder.
Responsibilities
- Greet everyone entering the clinic in a friendly and welcoming manner and create an inviting clinic atmosphere.
- Schedule new referrals received by fax or telephone from patients and physician offices.
- Convert referrals into evaluations and schedule patient visits.
- Verify patient insurance coverage and collect all money due at the time of service.
- Make welcome calls and monitor and influence arrival rates by creating a great customer experience.
- Manage the clinic schedule efficiently and manage document routing and non-clinical documentation.
- Manage personal overtime, deposits, caseload, discharge candidates, progress notes, and insurance reporting.
- Monitor clinic inventory and maintain an orderly, organized front office workspace.
- Attend required training with Territory Field Trainers for Raintree and other business process updates.
- Complete quarterly compliance training.
- Perform other duties as assigned.
Benefits
- Annual paid Charity Day
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Three weeks of paid time off
- Paid holidays
- 401(k) with company match
- Opportunity for full-time positions to participate in bonus programs or other incentive plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
