Patient Care Coordinator

Beacon Oral Specialists•Bethesda, MD

53d•Onsite

About The Position

Responsible for providing excellent customer service to assigned dental offices and patients. The role involves assisting patients in all phases of care, acting as the primary contact for assigned referring doctors, discussing patient care, and answering treatment-related questions. The coordinator will follow up with patients regarding appointments and unscheduled treatment, collect payment deposits prior to surgery, and assist with inbound calls when necessary. Scheduling surgical appointments, following up on treatment plans, and coordinating doctor meetings are also key responsibilities. Maintaining patient charts, verifying insurance, and reviewing consultation charges are essential duties. The role also includes backing up co-workers in various departments and performing other assigned duties.

Requirements

High school diploma or equivalent required.
Must be Bilingual (English and Spanish).
Proficient in Microsoft office applications including Word, Excel, and Outlook.
Understanding of dental and medical insurance.
Excellent customer service skills.
Excellent written and verbal communication skills.
Professional voice inflection and direct eye contact.
Professional business attire, appearance, and phone etiquette.
Belief in practice treatment and fees.
Proficient in basic math and accounting skills.

Nice To Haves

Experience working in a dental or healthcare setting preferred.
Experienced in WIN/OMS preferred.

Responsibilities

Provide quality care and attention to patients, referring offices, and the team.
Assist patients in all phases of care.
Act as the primary contact for assigned referring doctors.
Discuss patient care and answer questions regarding treatment.
Follow up with patients for missed, broken appointments, and unscheduled treatment.
Contact patients prior to surgery to collect payment deposits and answer questions.
Assist in answering inbound calls when all other employees are not available.
Schedule surgical appointments according to practice goals and blocks.
Follow up on unscheduled treatment plans.
Respond to the needs of assigned RD’s and office staff.
Coordinate doctor meetings.
Respond to patient questions and requests.
Maintain patient charts: ensure required forms are accounted for and signed.
Verify Insurance.
Review consultation charges and enter into the computer.
Back up other co-workers (Reception, PCC, Scheduler, Finance, Manager).
Perform any other duties assigned.