Patient Care Coordinator

Results Physiotherapy • San Antonio, TX

15d • Onsite

About The Position

Results Physiotherapy, a brand partner of Upstream Rehabilitation, is seeking a Patient Care Coordinator to support the daily operations and growth of its clinic in San Antonio, Texas. This entry-level office role maintains pleasant and consistent clinic operations, supports patient intake and practice management, and works with the Clinic Director to carry out efficient procedures. The Patient Care Coordinator supports Upstream Rehabilitation’s mission, vision, and values and provides a welcoming, customer-focused experience. The role involves multitasking across computer programs and office equipment.

This is a full-time position operating during normal business hours, Monday through Friday, with a minimum expectation of 40 hours per week. Special events may require some evening or weekend attendance, and additional hours may be needed. The work is primarily sedentary and indoors, with communication, computer use, and occasional light physical activity.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodations when applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner, and create an inviting clinic atmosphere.
• Schedule new referrals received by fax or telephone from patients and physician offices, convert referrals into evaluations, and schedule patient visits.
• Verify insurance coverage and collect patient payments, including all money due at the time of service.
• Make welcome calls and monitor and influence arrival rates through a positive customer experience.
• Manage the schedule efficiently and manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory and maintain an orderly, organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and other business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to give back to a meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED