Patient Care Coordinator/RN or LPN

Miracle Kids Success Academy•Jonesboro, AR

About The Position

Miracle Kids Success Academy (MKSA) and Kids Unlimited Learning Academy (KULA) are seeking a compassionate, organized, and motivated Nurse/Patient Care Coordinator to support children with developmental disabilities, developmental delays, and medical needs, as well as their families. MKSA and KULA provide Early Intervention Day Treatment services through multidisciplinary teams and partner with families, physicians, therapists, community agencies, and other service providers. The Nurse/Patient Care Coordinator connects children and families with healthcare providers, clinic employees, referral sources, and community organizations. The role coordinates referrals and admissions, manages prior authorizations and patient documentation, supports access to community resources, and promotes continuity of care. It also includes quality and compliance work, patient and family advocacy, and building relationships with organizations throughout the community. Experienced and newly licensed RNs and LPNs are encouraged to apply.

Requirements

Current, unrestricted Arkansas license as a Registered Nurse or Licensed Practical Nurse.
Strong written, verbal, organizational, and interpersonal skills.
Ability to maintain accurate records and manage multiple responsibilities and deadlines.
Basic proficiency with electronic records, databases, word-processing programs, spreadsheets, email, and internet-based systems.
Ability to understand and follow applicable policies, regulations, billing requirements, and documentation standards.
Genuine passion for helping children and families.
Ability to communicate confidently and compassionately with families, physicians, employees, and community partners.
Excellent follow-through and documentation practices.
Sound judgment, initiative, and practical problem-solving skills.
Ability to balance compassion for families with regulatory and documentation requirements.
Ability to work effectively independently and as part of a multidisciplinary team.
Ability to remain calm, responsive, and professional in sensitive situations.
Comfort building relationships and representing the organization in the community.

Nice To Haves

One year of successful experience in a similar role is preferred.
An equivalent combination of relevant education and experience may be considered.

Responsibilities

Manage referrals for prospective and current patients in collaboration with local physicians; schedule evaluations, complete intake processes, and coordinate with families and providers throughout enrollment.
Complete prior-authorization packets for prospective CHMS patients and maintain current authorizations for assigned patients, including tracking approvals, denials, modifications, extensions, and discharge dates.
Receive and process initial evaluations and reevaluation reports, maintain evaluation-tracking documentation, and submit updated information and continuation requests before authorization expiration.
Help families understand and complete necessary paperwork.
Develop a Master Treatment Plan for each CHMS patient, obtain required signatures, and provide a copy to the parent or guardian.
Complete discharge documentation, including parent surveys and discharge summaries; track six-month information updates and conduct 180-day follow-up contacts with discharged patients.
Review patient charts for accuracy, completeness, and regulatory compliance; request missing documentation and corrections from responsible team members.
Maintain detailed records of services and patient and family interactions, complete progress notes for every billed service, ensure notes align with diagnoses and treatment-plan goals, and complete daily billing sheets.
Protect the privacy and confidentiality of patient and family information.
Work with clinical and professional employees to monitor patients and coordinate services.
Organize audiology services and follow up with primary care providers and parents or guardians as needed.
Coordinate family psychotherapy appointments and communicate about changes in family circumstances.
Lead multidisciplinary patient reviews two weeks after admission and every six months thereafter, including communicating relevant family dynamics and changes in the home environment.
Monitor children's daily well-being and identify when additional support or social intervention may be needed.
Respond to concerns that a child may be at risk, including hygiene concerns, excessive absences, inappropriate clothing, unexplained physical marks, head lice, or other concerns.
Investigate patient absences and follow up with families; communicate with the Arkansas Division of Children and Family Services when appropriate.
Conduct home visits when necessary to address absences, environmental risks, a death in the family, or other significant circumstances.
Help families access food, clothing, school programs, vocational opportunities, and other community resources.
Assist families with forms and applications for programs such as SSI, Medicaid, TEFRA, and ARKids First.
Build relationships with businesses, healthcare professionals, social and charitable organizations, faith-based organizations, public agencies, and private organizations.
Increase community awareness of MKSA and KULA services, develop referral sources, and help connect eligible children with available services.
Represent MKSA and KULA professionally, compassionately, and enthusiastically.