Patient Care Coordinator/RN or LPN

Miracle Kids Success Academy•Jonesboro, AR

About The Position

Miracle Kids Success Academy (MKSA) and Kids Unlimited Learning Academy (KULA) seek a compassionate, organized, and motivated Nurse/Patient Care Coordinator to support children with developmental disabilities, developmental delays, and medical needs. The role combines nursing knowledge with patient advocacy, care coordination, family support, and community outreach. The coordinator connects children and families with healthcare providers, clinic employees, referral sources, and community organizations, helping ensure coordinated, high-quality care. The position coordinates referrals and admissions, manages prior authorizations and patient documentation, supports families in accessing community resources, and promotes continuity of care. The coordinator also develops relationships with community organizations and helps eligible children access the services they need. Both experienced and newly licensed RNs and LPNs are encouraged to apply. MKSA and KULA provide Early Intervention Day Treatment services through multidisciplinary teams that work with families, physicians, therapists, and other providers to support each child's development, independence, and long-term success.

Requirements

Current, unrestricted Arkansas license as a Registered Nurse or Licensed Practical Nurse.
Strong written, verbal, organizational, and interpersonal skills.
Ability to maintain accurate records and manage multiple responsibilities and deadlines.
Basic proficiency with electronic records, databases, word-processing programs, spreadsheets, email, and internet-based systems.
Ability to understand and follow applicable policies, regulations, billing requirements, and documentation standards.
Genuine passion for helping children and families.
Ability to communicate confidently and compassionately with families, physicians, employees, and community partners.
Excellent organization, follow-through, and documentation practices.
Sound judgment, initiative, and practical problem-solving skills.
Ability to balance compassion for families with regulatory and documentation requirements.
Ability to work independently and as part of a multidisciplinary team.
Ability to remain calm, responsive, and professional in sensitive situations.
Comfort building relationships and representing the organization in the community.

Nice To Haves

One year of successful experience in a similar role is preferred.
An equivalent combination of relevant education and experience may be considered.
Newly licensed RNs and LPNs are encouraged to apply.

Responsibilities

Manage referrals for prospective and current patients in collaboration with local physicians.
Schedule evaluations and complete intake processes when appropriate.
Complete prior-authorization packets for prospective CHMS patients.
Receive and process initial evaluations and reevaluation reports.
Coordinate with families, physicians, therapists, and other providers during enrollment; help families understand and complete necessary paperwork.
Maintain current CHMS prior authorizations for assigned patients and submit updated information and continuation requests before expiration.
Track prior-authorization approvals, denials, modifications, extensions, and discharge dates.
Maintain evaluation-tracking documentation; develop a Master Treatment Plan for each CHMS patient, obtain required signatures, and provide a copy to the parent or guardian.
Complete discharge documentation, including parent surveys and discharge summaries; track six-month information updates and conduct 180-day follow-up contacts with discharged patients.
Review patient charts for accuracy, completeness, and regulatory compliance; request missing documentation and corrections from responsible team members.
Maintain detailed records of services and interactions with patients and families, and complete required progress notes for every billed service.
Ensure progress notes align with current diagnoses and treatment-plan goals and objectives, and complete daily billing sheets for each patient served.
Protect the privacy and confidentiality of patient and family information.
Collaborate with clinical and professional employees to monitor patients and coordinate services.
Organize audiology services and follow up with primary care providers and parents or guardians as needed.
Coordinate family psychotherapy appointments and communicate about changes in family circumstances.
Lead multidisciplinary patient reviews two weeks after admission and every six months thereafter; communicate relevant family dynamics and changes in the home environment.
Monitor each child's daily well-being and identify when additional support or social intervention may be needed.
Respond to concerns that a child may be at risk, including hygiene concerns, excessive absences, inappropriate clothing, unexplained physical marks, head lice, or other concerns.
Investigate patient absences and follow up with families; communicate with the Arkansas Division of Children and Family Services when appropriate.
Conduct home visits when necessary to address absences, environmental risks, a death in the family, or other significant circumstances.
Help families access food, clothing, school programs, vocational opportunities, and other community resources.
Assist families with forms and applications for programs such as SSI, Medicaid, TEFRA, and ARKids First.
Develop relationships with businesses, healthcare professionals, social organizations, charitable groups, faith-based organizations, public agencies, and private organizations.
Increase community awareness of MKSA and KULA services, build relationships with new referral sources, and connect eligible children with available services.
Represent MKSA and KULA professionally, compassionately, and enthusiastically.