Patient Care Coordinator

Specialty1 Partners•Norwalk, CT

21d

About The Position

Endodontic Associates of Norwalk is seeking a Patient Care Coordinator to handle administrative and front-office duties in a busy specialty dental practice. The role is open to full-time or part-time workers and focuses on creating a welcoming, comfortable experience for patients and visitors while maintaining effective office operations. The coordinator serves as a first point of contact, responds to complaints and questions, and helps coordinate other office responsibilities as needed. The position requires regular interaction with patients and visitors, handling calls and correspondence, and maintaining accurate records and an orderly front desk. The role also involves working around clinical equipment and instruments, following OSHA and infection-control standards, and assisting patients safely in and out of chairs or treatment areas. The practice describes a collaborative environment where team members contribute to patient care and clinical results. It emphasizes inclusion, continuous learning, and support for employees at work and at home. The posted base pay range is $25–$30 USD.

Requirements

At least 6 years of proven experience as a front desk representative, agent, or in a relevant position.
Familiarity with office machines such as fax machines and printers.
Strong communication and people skills.
Good organizational and multitasking abilities.
Problem-solving skills.
Customer-service orientation.
High school diploma.
Ability to sit and stand for extended periods.
Ability to operate standard office equipment.
Ability to assist patients safely in and out of chairs or treatment areas.
Ability to maintain clinical positioning for extended periods.
Ability to work around medical equipment and instruments.
Ability to adhere to OSHA and infection-control standards.
Ability to perform repetitive hand and wrist movements.
Ability to respond quickly in emergency situations.
Desire to help patients.

Responsibilities

Welcome patients to the dental office and help them feel comfortable and valued.
Maintain accurate patient records and keep records and files up to date.
Answer incoming calls, redirect calls, and take messages.
Check, sort, and forward emails.
Keep the front desk tidy and presentable, with necessary materials available.
Respond to complaints and provide accurate information.
Help facilitate or coordinate other office responsibilities as needed.