Patient Care Coordinator

Amen Clinics • Irving, TX

18d

About The Position

The Patient Care Coordinator (PCC) assists the Clinic Director and Psychiatrists with administrative and operational tasks to help ensure patients have a smooth, professional experience. The role focuses on customer service and open communication, and keeps the assigned doctor organized and informed about patient needs. The PCC works as part of a high-energy team focused on patient health and wellness, helping ensure positive and productive interactions with patients and team members.

The position includes front-desk and patient communication duties, appointment coordination, payment processing, and maintenance of accurate patient records. The PCC also supports the assigned doctor and other PCCs, provides patients with supplement and nutraceutical information, and safeguards confidential patient information in accordance with HIPAA/HITECH laws.

Requirements

• High school diploma required.
• At least 2 years of professional experience in a clinic or medical practice required.
• Knowledge of general clinic or medical practice processes.
• Basic to intermediate computer skills and willingness to learn the organization’s intake and patient care systems.
• Strong verbal and written communication and listening skills, including interpersonal and telephone communication skills.
• Excellent organizational and time-management skills.
• Ability to identify and resolve problems.
• Ability to organize and prioritize tasks to complete assignments within allotted time and maintain standard workflow.
• Ability to establish and maintain effective working relationships with patients, medical staff, and coworkers.
• Ability to maintain confidentiality of sensitive and protected patient information.
• Ability to work effectively as a team player and provide superior customer service to staff and leadership.

Nice To Haves

• Completed college coursework.
• Medical Assistant Certificate.
• Associate’s degree.

Responsibilities

• Greet patients and check them in and out.
• Handle inquiries from new and existing patients.
• Maintain accurate, up-to-date patient electronic medical records (EMR) and correspondence, making updates as appropriate.
• Collect and post patient payments.
• Answer phone calls and emails, accurately relay information and requests, and deliver messages as needed.
• Schedule, reschedule, and cancel patient appointments.
• Support the assigned doctor and assist other Patient Care Coordinators as needed.
• Provide supplement and nutraceutical information to patients and answer questions as needed.
• Protect patient confidentiality and comply with HIPAA/HITECH laws.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED