Patient Care Coordinator

Upstream Rehabilitation • Olathe, KS

17d • Onsite

About The Position

SERC Physical Therapy, a brand partner of Upstream Rehabilitation, is hiring an entry-level Patient Care Coordinator in Olathe, Kansas. The role maintains pleasant and consistent daily clinic operations and supports clinic growth through patient intake and practice management. Working with the Clinic Director, the coordinator helps carry out efficient clinic procedures and supports Upstream Rehabilitation’s mission, vision, and values. The role involves frequent customer interaction, multitasking across computer programs, and maintaining an organized front office.

Requirements

• High school diploma or equivalent.
• Communication skills and the ability to relate well to Business Office and Field leadership.
• Ability to multitask, maintain organizational detail, meet deadlines, and work with little to no supervision.
• Efficient time management and presentation skills.
• Ability to perform the essential functions of the position, with reasonable accommodation where applicable.

Responsibilities

• Greet everyone entering the clinic in a friendly and welcoming manner.
• Schedule new referrals received by fax or telephone from patients and physician offices.
• Verify patients’ insurance coverage.
• Collect patient payments and all money due at the time of service.
• Convert referrals into evaluations and schedule patient visits.
• Create an inviting clinic atmosphere and make welcome calls.
• Monitor and influence arrival rates by providing a positive customer experience.
• Manage the schedule efficiently.
• Manage document routing and non-clinical documentation.
• Manage personal overtime and deposits.
• Manage caseload, discharge candidates, progress notes, and insurance reporting.
• Monitor clinic inventory.
• Maintain an orderly and organized front office workspace.
• Attend required training with Territory Field Trainers for Raintree and business process updates.
• Complete quarterly compliance training.
• Perform other duties as assigned.

Benefits

• Annual paid Charity Day to support a personally meaningful cause.
• Medical, dental, vision, life, short-term disability, and long-term disability insurance.
• Three weeks of paid time off and paid holidays.
• 401(k) with company match.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED