Patient Care Coordinator

Smile Brands•Green Bay, WI

25d

About The Position

As a Patient Care Coordinator, you are one of the first people patients meet and an important part of their experience. You help patients feel welcomed, informed, and supported throughout their dental journey, from scheduling appointments to understanding treatment and payment options. You bring the G3 approach—Greeting, Guiding, and Gratitude—to life by building meaningful connections and making each visit personal, positive, and easy. This is more than a front-office position. You help patients feel comfortable, understand their care, and take steps toward a healthier smile. You will build relationships with patients, work alongside a supportive dental team, and develop skills in healthcare, customer experience, and dental practice operations. The listed schedule is Monday 6:40–4, Tuesday and Thursday 9–6, Wednesday 6:40–4, and Friday 6:40–1.

Requirements

Strong communication and interpersonal skills.
A genuine passion for helping people.
Ability to build rapport and positive relationships with patients.
Strong organization and attention to detail.
Comfort working in a fast-paced, team-oriented environment.
A positive, professional, patient-first approach.

Nice To Haves

At least 1 year of experience in a dental, healthcare, medical, hospitality, or customer-service environment.
Knowledge of dental terminology.
Previous experience in a dental or medical office setting.

Responsibilities

Create a warm, welcoming environment and make each patient feel valued upon arrival.
Support patients throughout their visits, including check-in and check-out, appointment scheduling, insurance verification, and answering care-related questions.
Help patients understand treatment recommendations, payment options, and available financial arrangements.
Build trusting relationships and help make the dental experience comfortable and stress-free.
Answer phones, respond to patient questions, and communicate clearly with patients, doctors, and the dental team.
Maintain an efficient schedule and help maximize opportunities for patients to receive care.
Show appreciation for patients and help them feel cared for and confident in choosing the practice.