Patient Care Coordinator

Rochester Hearing & Speech Center • Rochester, NY

19d • Onsite

About The Position

The Patient Care Coordinator provides front-line administrative and patient support services for Rochester Hearing & Speech Center. The role supports patient access, scheduling, registration, insurance verification, billing readiness, and communication among patients, families, providers, and internal departments. The coordinator helps ensure compliance with HIPAA requirements, OMIG expectations, Medicaid regulations, and organizational policies and procedures while promoting a positive patient and family experience.

This office-based position requires frequent interaction with patients, families, staff, referral sources, community stakeholders, and other external contacts. The coordinator may work between the Elmwood and Greece locations as needed, provide coverage across RHSC locations based on operational needs, and manage multiple priorities in a fast-paced healthcare environment. The position is full-time, non-exempt, and hourly, with a stated pay range of $19.00–$19.50 per hour.

Requirements

• High school diploma or GED required.
• Strong communication, customer service, and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy and attention to detail.
• Proficiency with Microsoft Office and electronic systems.
• Ability to maintain professionalism, confidentiality, sound judgment, and composure in a fast-paced healthcare environment.
• Ability to communicate professionally, demonstrate emotional maturity, exercise sound judgment, and navigate sensitive, challenging, or emotionally charged situations effectively.
• Ability to lift up to 15 pounds and access all departments.

Nice To Haves

• Previous experience in a healthcare, medical office, clinic, or customer service environment preferred.
• Experience with scheduling, insurance verification, patient registration, or electronic medical records preferred.

Responsibilities

• Answer multi-line phones and assist patients, families, and community partners professionally and courteously.
• Schedule appointments accurately, including the appropriate provider, service type, location, and timing.
• Verify patient demographics, insurance coverage, referrals, authorizations, and other required documentation before services are delivered.
• Support patient registration, intake, check-in, and check-out processes.
• Collect payments and maintain accurate payment records in accordance with organizational procedures.
• Maintain accurate patient information in electronic medical record and scheduling systems.
• Support documentation and administrative requirements for billing and reimbursement.
• Identify and communicate scheduling, insurance, authorization, or documentation issues that may affect patient care or billing.
• Handle mail, faxes, scanning, email correspondence, and office deliveries accurately and efficiently.
• Assist patients, families, providers, and staff with administrative questions and service coordination needs.
• Order office supplies and maintain related administrative records as assigned.
• Provide administrative support and coverage across RHSC locations as operational needs require.
• Maintain professionalism, confidentiality, accuracy, and effective communication while managing multiple priorities.
• Assist with special projects, workflow initiatives, operational assignments, and other duties as directed by leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED